For more than 30 years, National Customer Service Week has kicked off the month of October by celebrating excellence in customer service. For CO-OP Financial Services, working with our credit union clients to deliver the exceptional service their members deserve is at the forefront of everything we do. But rather than hear it from us, we have collected a range of testimonials from four of our partner credit unions, demonstrating that excellent service is a year-round commitment.
The four case studies illustrate the breadth of the CO-OP digital payments ecosystem, which can be utilized and scaled to the precise needs of any credit union.
Cincinnati Interagency FCU, Cincinnati, Ohio. “We see shared branching as an absolute necessity,” said Karen Anderson, CEO of the credit union. Never has it been more so than in these past 18 months of the pandemic. The nationwide CO-OP Shared Branch network has enabled Cincinnati Interagency FCU members to continue accessing branch services even though the credit union’s own branches were required to close.” Read here.
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