Negative comments on social media? Learn from Delta

One question we always get from our credit unions is: “What if someone posts something negative about our credit union on social media?”

There are two types of negative posts. A member with a legitimate complaint, and one with an ax to grind. When you have a member with a legitimate complaint, wouldn’t you rather they post it on your page so you are aware of the issue and can take steps to fix it?

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