Newly-forged fintech vendor relationships could impact credit unions

Acquisition and alliance news is revealed that could affect a CU's member experience in a number of ways.

New alliances and acquisitions in the fintech world would appear to have at least some influence on credit union members when it comes to payment processing, onboarding, voice banking and marketing.

Tampa, Fla.-based Best Innovation Group, which describes itself as a “credit union innovation catalyst,” and Braintree, Mass.-based fintech and data-driven solution provider Geezeo announced a partnership to bring additional capabilities to BIG’s Financial Innovation Voice Experience platform. The new features allow users of BIG’s FIVE voice banking platform to receive deeper behavioral insights into their financial activities at participating financial institutions by simply speaking to their Amazon Alexa and Google Home devices.

“As the leading provider of voice banking skills for financial institutions, BIG will continue expanding the functionality of our FIVE platform to support the needs of our credit union clients and their members,” John Best, founder and CEO of Best Innovation Group, said.


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