Co-op Solutions News Archives

THINK 24 Speaker Spotlight: Nikkia Reveillac, Netflix

THINK 24 Speaker Spotlight: Nikkia Reveillac, Netflix

Get ready for insights and inspiration from a trailblazer in business strategy and consumer insights: Nikkia Reveillac. She’ll be appearing on the mainstage at THINK 24, the growth strategy conference just for credit unions, [...]

Co-op THINK 24 Speaker Spotlight: Tiffani Bova

Co-op THINK 24 Speaker Spotlight: Tiffani Bova

What better way to embody THINK 24’s theme of Experience is Everything than to hear from the woman who literally wrote the book? Tiffani Bova, a global business icon, is a two-time bestselling author, [...]

5 keys to building a modern integration strategy

5 keys to building a modern integration strategy

Today’s consumers judge their financial service providers based on a new definition of trust—one that goes well beyond the traditional factors of safety and security, and includes elements like capabilities, access and convenience. [...]

Loyalty rewards and the psychology of payments

Loyalty rewards and the psychology of payments

To compete effectively for members’ wallet share, credit unions must focus on increasing engagement and forging deeper connections. The formula for success starts with understanding your members’ needs, winning their attention, engaging them where they [...]

Why service matters in managing fraud disputes

Why service matters in managing fraud disputes

Credit unions are rightfully known for providing outstanding service to their members. But this member-centric philosophy can be put to the test during the most stressful interactions, such as card disputes. According to a survey [...]

5 spending predictions for 2024

5 spending predictions for 2024

Like the three years before it, 2023 proved to be an eventful and unpredictable year. Conflicts in Gaza and the Ukraine led the headlines, while feel-good pop culture stories like “Barbie-heimer” and the massive Taylor [...]

Free white paper: How to leverage debit interchange to drive growth

Free white paper: How to leverage debit interchange to drive growth

Debit cards are increasingly vital in the financial landscape, especially for credit unions. As cash usage declines and competition for members' loyalty intensifies, credit unions must make strategic choices regarding payment networks and card programs. [...]

Free white paper: Top contact center strategies your members want

Free white paper: Top contact center strategies your members want

Member service, done right, is a key differentiator for your credit union. Are your members satisfied with the experience they have with your contact center? And, are you leveraging your contact center to drive loyalty [...]

3 Questions with Co-op Solutions’ Amanda Hillmann

3 Questions with Co-op Solutions’ Amanda Hillmann

CUInsight Publisher & CEO Lauren Culp is joined by Amanda Hillmann, Director, Sales Engineering at Co-op Solutions for a quick interview with just 3 questions about contact centers… Three questions: (0:33) Credit unions are [...]