Many organizations approach their talent development efforts by randomly choosing a few focus areas for the next quarter or year. Some choose to have everyone read and study the advice of a good business book. [...]
The strategies credit unions deploy to grow debit portfolios in 2023 may wind up pulling double duty. That’s because many of the approaches to enabling a member’s everyday payments also move a credit [...]
One of the toughest things about being a leader in the credit union space is that there are always challenges to face, and they’re constantly evolving. “Since the beginning of the credit union movement [...]
When your consulting practice is built on helping credit unions improve their technology, one of the best things you can do is to learn from your own mistakes, particularly if that makes things better in [...]
In the last two years at Diligent Institute, directors have been indicating on surveys and in interviews something that we had long suspected: Many boards are growing overwhelmed. New challenges to business have become existential [...]
To help your staff help your members learn how to more safely use public WiFi, first explain how public WiFi is different from other internet connections and then provide steps they can take to protect [...]
James Robert Lay, president of Digital Growth Institute, Houston, Texas, believes in humanizing a credit union’s digital brand, which starts and ends with the user experience. Here are his 10 must-haves for crafting a [...]
Leadership is a confidence- and a capability-building profession. For new leaders, in particular, setbacks are inevitable. They must bravely and persistently toil to get things right, and the answers aren’t often clear-cut. Furthermore, the [...]
As financial institutions move into a new technology era, they realize that existing innovation cultures are broken. New fintech competitors are gaining market share while banks and credit unions are, on balance, losing deposits. There’[...]
For centuries, credit unions have forged relationships by establishing a physical presence in a community. Successful organizations grew by adding branches—in town squares, on busy thoroughfares and suburban developments. With advances in self-service and [...]
Women of color face unique challenges in the workplace, with their careers often hinging on those who are lacking in diversity training. In Inclusive Sponsorship: A Bold Vision To Advance Women Of Color In The [...]
After watching their customers split the cost of happy hour tabs, share utility bills, pay rent and gift money using third-party P2P payment apps, several banks worked with Early Warning Services, LLC, to find a [...]
A critical issue for credit unions going forward will be the need to improve their efficiency ratios. A big focus in doing so has to be on more effective revenue generation rather than on cost [...]
Employment laws have become increasingly complex, requiring greater expertise and specialization from HR professionals. Finance is no exception; the Society for Human Resource Management found that financial services workers had the second-highest level of job [...]
Happy New Year! I love the beginning of a fresh, new year. On New Year’s Eve 2021, I started a new ritual for letting go of what didn’t serve me that year so [...]
