News Archives

Can you name your banker?

Can you name your banker?

More than a great pick-up line, “can you name your banker?” is a good litmus test for you if you are the banker, aka relationship manager. Heck, you can substitute banker for any number of [...]

NCUA updates offsite examination and supervision approach

NCUA updates offsite examination and supervision approach

NCUA’s latest Letter to Credit Unions (20-CU-17) provides an update to the agency’s offsite examination and supervision approach due to the ongoing coronavirus disease (COVID-19) pandemic. According to NCUA, the changes to NCUA’[...]

A road map for linking innovation with strategy

A road map for linking innovation with strategy

A credit union’s strategy must evaluate the internal and external factors it will encounter on our journey through ordinary times and totally unprecedented circumstances like the COVID-19 pandemic and help its leaders create a [...]

New member behaviors energize old fraud trends

New member behaviors energize old fraud trends

Credit unions confront a new reality now shaped by changing member behaviors motivated by a national health and economic crisis. Thousands of non-essential brick-and-mortar shopping sites are closed for now. Credit union branches are either [...]

Succeed by asking “What if?”

Succeed by asking “What if?”

The coronavirus pandemic has changed the way we do business. It's caused us to review our priorities to ensure they align with what our members/customers expect from us. It's changed our office culture and [...]

Video banking comes of age in the time of COVID-19

Video banking comes of age in the time of COVID-19

Virtual tellers are serving members with a smile, be it via stand-alone machines or handheld smartphones. Shuttered lobbies have forced members into drive-thru teller lines and onto digital channels like mobile apps and online banking. [...]