How many times a week do we experience the subtle nudge of upselling or cross-selling? Upselling occurs when the consumer is presented with an opportunity to take advantage of more ‘value-added’ services. Cross-selling happens when [...]
Thanksgiving is a holiday full of time-honored traditions—but 2020 has been anything but traditional! The coming holiday will still be a time to enjoy with family and friends, celebrate togetherness, and give thanks, but [...]
As our nation continues to grapple with the impact of the coronavirus pandemic, many business leaders are assembling teams and task forces to determine the best way to safely return their employees from home to [...]
I gave you a brand new Ford, you said 'I want a Cadillac.' I bought you a ten dollar dinner, you said 'Thanks for the snack.' I let you live in my penthouse, [...]
In my previous blog post, I discussed how COVID-19 is impacting the auto lending industry. While industry analysts were not expecting 2020 to be a record year, with the widespread outbreak of COVID-19 in March, [...]
As a business leader, you spend a lot of time and effort—not to mention expense—to provide the best possible benefits for your employees. After all, ensuring that the members of your workforce are [...]
All organizations face information security risk—whether your employees work remotely or on premise. In order to protect your business from exposure, it’s important that you regularly educate and remind your employees about the [...]
No one could have foreseen the unprecedented challenges that businesses and individuals have had to face this year. A global pandemic, nationwide shelter-in-place orders, school closures, mass event cancellations, and an uncertain economic future hit [...]
If your organization offers a retirement plan to your employees, you assume fiduciary responsibility and that opens you up to a number of risks, including legal action. When you’ve worked in the retirement plan [...]
Maintaining auto insurance coverage is what most would consider “old news.” For borrowers and lenders alike, it is a necessary investment that protects all invested parties from experiencing loss. Specifically for lenders, getting borrowers to [...]
When you own or run a business, ensuring the safety of your workplace and employees is a top priority. Improving safety at your business is one way to help mitigate risk and provide a positive [...]
There’s no way around it—communicating via remote channels can be awkward. Social distancing measures put in place to help slow the spread of COVID-19 have created communication obstacles for credit unions in 2020. [...]
The mighty U.S. Dollar, the coin of the realm (where the “realm” is the entire world), appears shaky for the first time in a long time. Replacements like the Euro, Yen, or crypto are [...]
One of the greatest things about my job here at SWBC, and as a former lending executive, is that I get to speak with financial institution leaders, more specifically, credit union lending executives, on a [...]
As the cost of continuing education continues to rise and more and more students enter the job market with crippling debt, companies that offer repayment benefits are standing out in the competitive job market, especially [...]
