Does this story sound familiar? Your organization invested in a customer relationship management software and rolled it out to the entire organization. While marketing is leveraging it to manage campaigns, your member service reps and [...]
As member expectations continue to evolve, credit unions are increasingly seeking ways to deliver better digital service in real-time. While live web chat with a member service representative may have checked that box in the [...]
How many times have you heard credit union leaders say they’re all about the members? That they’re committed to being “people helping people”? That they want to help members improve their financial lives? [...]
CUInsight Publisher & CEO Lauren Culp is joined by Jimese Harkley, VP of Membership at CUES for a quick interview with just 3 questions about CUES membership... Three questions: 1. (0:36) Why do CU [...]
If you’ve spent any time dabbling in the metaverse, you might feel as though the future has arrived. In case you’re new to the topic, the metaverse is an area of the internet [...]
The last two and half years have revealed flaws in the just-in-time and as-needed production approaches used in many industries. Additionally, inventory supply and demand were shifted drastically as many of us moved to a [...]
We all know the credit union philosophy is “people helping people.” Credit unions across the country and worldwide are committed to supporting their members and communities by doing whatever it takes to lend a helping [...]
All progress is change, but not all change is progress. No one plans to change or desires to change, but we embrace what we view as progress. There is a powerful and important connection between [...]
After a long slumber, inflation is awake and creating havoc for consumers and financial markets. The drama of the moment is amplified by the starting line from which inflation began its race higher. Since the [...]
A common denominator many of us share is being confronted by extraordinary uncertainty and adversity over the past few years. For some of us, the challenges created setbacks and forced us to question things—even [...]
I admit it, I’m a planner and always want to be prepared, no matter the situation—personal or professional. I once flew to Dallas to buy a car with a plan B and C [...]
“Wait…What? My balance sheet structure really hasn’t changed in the last few months, yet the National Credit Union Administration’s net economic value supervisory test now shows that we went from low/moderate [...]
While modern and innovative organizations strive to recruit and retain key leadership in a competitive landscape, supplemental retirement benefits—which are above and beyond traditional plans like 401(k)s and IRAs—can be a [...]
Have you ever worked a long day only to feel frustrated that you didn’t get any real work done? Perhaps you dealt with constant interruptions, emergencies and issues, so you didn’t have time [...]
While financial anxiety is nothing new to many older generations, the type of financial anxiety weighing on Gen Z is uniquely problematic—not only for the people suffering the anxiety but for the general population, [...]
