ITM adoption can be a controversial topic with members. From concerns that they’ll be losing access to real human service to worries about new technology, automation, and branch staff losing their jobs, many members [...]
As the credit union industry moves to more conversational and relationship-based staffing models, the average branch footprint is shrinking. But rental spaces and properties for sale in prime locations are not. So what can you [...]
ChatGPT is causing waves in just about every industry, and there’s no doubt it will be a powerful tool in assisting roles that involve written and verbal communication. But will it replace a universal [...]
When we think about automation changing the way people work, the first image that usually comes to mind is an automobile worker in Detroit going from assembling a car themselves to supervising a robot that [...]
Americans are heading back to the office. But while the biggest corporations are making bold moves around how and where their employees work, credit unions must tread more carefully. Avoid borrowing strategies that don’t [...]
A highly functional and performance-oriented headquarters is an impactful asset for a credit union. It will help the credit union stand out in the community, re-energize the organization and brand with a sense of pride [...]
In the years leading up to the pandemic we saw steady mobile banking adoption rates that spiked as branches shut down in 2020. It’s easy to associate usage rates with member preferences, but a [...]
Whether it’s a new lending program, a core conversion, or building a new branch or main office, every project your team approaches is going to have multiple sets of requirements and multiple definitions of [...]
The difference between a great workplace strategy and a bad one can be a matter of perspective – specifically which perspectives are included in the process. Issues often look much different from a 30,000 ft [...]
For most organizations the time of return to office (RTO) has arrived, whether it’s fully in-person or a hybrid working arrangement. Yet while polls consistently show that most employees want to work at least [...]
When answering surveys, the vast majority of workers prefer some level of hybrid working over being fully remote. Yet for many credit unions, returning to the office ends up being a difficult ask. Where’s [...]
You’ve done your data-driven market analysis and crunched all the numbers. Not only did you find the absolutely ideal branch location for your market expansion plans down to the intersection, there’s a property [...]
Ever started a project only to realize down the road that the deliverable isn’t going to meet your needs? Or had a key stakeholder drop surprise changes at a stage where it’ll be [...]
Who doesn’t love dogs? Dog ownership is skyrocketing among young people, even more so during the isolation of the pandemic. This presents an opportunity for you to connect with your members in branches. The [...]
Few workplace design topics are as divisive as the debate between open offices and more traditional offices. Data suggests that open offices are an overwhelming success, with 89% of the highest performing workplaces having an [...]
