CUES News Archives

HR Answers: Leveraging AI to its full potential

HR Answers: Leveraging AI to its full potential

While many credit unions already leverage artificial intelligence for chatbots and handling simple member-facing questions and interactions, AI’s applications can—and should—be much broader. Innovative credit unions are incorporating AI into their member [...]

Commit to a long-term plan for excess liquidity

Commit to a long-term plan for excess liquidity

Even if your credit union had a short-term plan for managing excess liquidity that built up in the early months of the coronavirus pandemic, it’s probably time to consider long-term strategies to bolster income [...]

Expenses need to be cut, but not in my department

Expenses need to be cut, but not in my department

We’re all aware that 2021 could be a lean year for earnings, given that loan losses are expected to increase, the low rate environment is expected to continue, and the unknowns seem to outnumber [...]

Buttoning down compliance using automation

Buttoning down compliance using automation

Regulatory compliance monitoring can be automated reliably up to a point. Technology has made it far easier for most credit unions to button down the compliance required around onboarding members and initiating loans, notes Marcus [...]

Good Governance: Reimagining your board meetings

Good Governance: Reimagining your board meetings

Credit union leaders everywhere seem to be asking the question, “How do we make our board meetings more effective and more engaging?” To answer that question, I think you have to first look at the [...]

Addressing PPP forgiveness questions

Addressing PPP forgiveness questions

There is obviously a lot of confusion regarding the forgiveness issue for the U.S. Small Business Administration’s Paycheck Protection Program loans. The ultimate fallout of this is the significant non-productive time requirements lenders [...]

Pandemic as prelude to payment revolution

Pandemic as prelude to payment revolution

The COVID-19 pandemic provided the impetus for a lot of members who had been reticent about digital channels and payments to try them out—and for their credit unions to start planning the next steps [...]

Solid online learning promotes diversity

Solid online learning promotes diversity

As the only credit union organization dedicated solely to talent development, CUES has spent 2020 doubling down on its understanding of how to best offer online learning events and programs. While we all love in-person [...]

Our members’ focus has changed and so must ours

Our members’ focus has changed and so must ours

As we navigate through the last two months of a year that has been defined by such phrases as “unprecedented,” “the new normal,” and simply “it’s 2020,” it is challenging to focus on the [...]

What are the paradoxes around innovation?

What are the paradoxes around innovation?

In this video, Linda Hill discusses several paradoxes that exist having to do with innovation, including fostering the need to experiment and discover while still meeting deadlines. Hill is the Wallace Brett Donham professor of [...]

Six ways credit unions can capitalize on the refi boom

Six ways credit unions can capitalize on the refi boom

Mortgage rates reached record lows due to the COVID-19 pandemic. With interest at a bargain, homeowners are looking to refinance. Refinances accounted for about 65% of all mortgage applications in August, according to the Mortgage [...]