CO-OP Financial Services News Archives

7 payments and technology trends to watch in 2019

7 payments and technology trends to watch in 2019

Change is happening at an unprecedented rate within payments. Part of that is fueled by emerging technologies, but a lot of it has to do with the shift in consumer behavior and expectations. And while [...]

How to use member journey data to drive growth & retention

How to use member journey data to drive growth & retention

There are many reasons to seek a clearer understanding of your members’ experience. Here’s one that really counts: while 80 percent of CEOs surveyed by Bain & Company believed they delivered a superior customer [...]

First speakers of THINK19 announced

First speakers of THINK19 announced

The first speakers announced for THINK 19 in Miami, May 6 to 9, are marketing guru Seth Godin and chef and humanitarian José Andrés. Both are exemplars of turning change and even chaos into [...]

Are you empowering your members in the fight against fraud?

Are you empowering your members in the fight against fraud?

Fraudsters stole more than $16.8 billion from 16.7 million U.S. consumers in 2017, according to Javelin Strategy & Research. With payments shifting to online and mobile channels as well as P2P, wearables [...]

How Eagle Community CU harnessed the power of social media for good

How Eagle Community CU harnessed the power of social media for good

Eagle Community Credit Union decided to participate in the CO-OP Financial Services-Yoobi 2018 National Back-to-School Backpack Drive to give back to their community – but discovered they also received on many levels. This is the second [...]

Plan ahead: 5 tips to prep for a natural disaster

Plan ahead: 5 tips to prep for a natural disaster

September is National Preparedness Month and the perfect time for credit unions to reflect on ways to prepare for when natural disasters strike. 2017 was a record year for natural disasters in the United States [...]

COOPER fraud analyzer launches into pilot testing

COOPER fraud analyzer launches into pilot testing

Like the consumers they target, fraudsters are becoming more digitally-savvy – and this dynamic is creating new security challenges for financial institutions everywhere. Fraudsters are now employing sophisticated methods and machine learning technology to commit global [...]

In a digitally-transformed world, partnerships count

In a digitally-transformed world, partnerships count

According to a recent CO-OP study, the vast majority of credit unions – a full 88 percent – view digital transformation as “extremely” or “quite” important. Even so, nearly half of credit unions surveyed describe the digital [...]

4 travel tips for keeping your members connected and safe

4 travel tips for keeping your members connected and safe

If your members are among the 87 percent of Americans planning a vacation this summer, now is a perfect time to offer them a few tips on ways to keep their information and money safe. [...]

Should you be preparing for a cashless future?

Should you be preparing for a cashless future?

Are we becoming a cashless society? Research by Capgemini and BNP Paribas suggests that might just be the case; their recent study projects that digital payments will reach 726 billion worldwide by 2020.  And we [...]

Winning the race to excellence with a member-first strategy

Winning the race to excellence with a member-first strategy

When it comes to achieving excellence, the term “experience” gets thrown around a lot. Companies and industries are constantly brainstorming ways to connect and build relationships with the consumers they serve, ultimately by providing a [...]