Paradoxical commandments of leadership
I recently spent some time with this year’s GAC crashers during DCUC’s annual crasher luncheon. I am always impressed with the diversity and talent each class brings from across the United States. What [...]
I recently spent some time with this year’s GAC crashers during DCUC’s annual crasher luncheon. I am always impressed with the diversity and talent each class brings from across the United States. What [...]
In the face of an imminent and historic wealth transfer from Baby Boomers to their descendants, the importance of equipping banking members with robust financial education has never been more pronounced. This transition represents a [...]
A thousand (or less) years ago, when I started my first real job, I learned very quickly that “strategy is sexy.” How we’ve come to use the word implies that you’re smarter than [...]
Where do you start if you want to achieve automated excellence? The answer depends on the company priorities, and it doesn’t happen overnight. That’s where people like Jared Dryer, VP of Consumer Lending [...]
Accurate, relevant information is essential to the advocacy process. That’s why MD|DC Credit Union Association President/CEO John Bratsakis and I couldn’t let the latest inaccurate bank attack—this one in The [...]
A Texas federal judge announced on Wednesday that he will not issue an immediate injunction halting implementation of the Consumer Financial Protection Bureau’s credit card late fee final rule, delivering a stinging rebuke to [...]
Did you blink? A year ago, the banking industry was rife with skepticism about the promises made by backers of GenAI. “People were trying to figure out, is this hype? Is it real? What’s [...]
America’s Credit Unions President/CEO Jim Nussle wrote to the House Appropriations Subcommittee on Financial Services and General Government and the Senate Finance Committee ahead of its hearings on the president’s fiscal year [...]
The usage of instant payments has been accelerating. Financial Institutions (FIs) are increasingly focused on implementing the RTP® network and the FedNow® Service, which promises to enhance the speed and convenience of transactions for both [...]
In the financial services space, bigger is often perceived as better. Bigger can mean more resources and branches, more economies of scale and financial stability, and more products and digital tools—critical in an era [...]
The average American’s attention span is now 47 seconds. We unlock our phones on average 144 times per day. 95% of Americans ages 18 to 40 browse multiple screens at once. And how many [...]
All aboard the payment rail express, the ride where your financial institution’s digital payments strategy determines your loss mitigation and your users’ satisfaction. Let’s take a closer look at a crucial pillar of [...]
Much to the consternation of the U.S. Chamber of Commerce, the American Bankers Association, the Consumer Bankers Association and state business groups, a Texas federal judge appears suspicious about the reason a lawsuit challenging [...]
A perfect storm confronts legacy banks. Fee revenue and mortgage income are steadily eroding while acquisition costs mount amid fierce competition. Adding to these challenges, consumers are increasingly defecting legacy financial institutions, enticed by simplified [...]
Every March, the frenzy of the NCAA basketball tournament grips the nation. It’s a time when underdogs and giants compete on the same stage, viewers meticulously analyze brackets and fans scrutinize every play. This [...]