CRMNEXT News Archives

Know your numbers with Gaurav Bhatia

Know your numbers with Gaurav Bhatia

Numbers don’t lie, and that’s the truth. According to Gaurav Bhatia, CMO at PenFed CU, knowing your numbers is the key to working smarter, not harder when it comes to your financial institution’[...]

Why DEI? Let’s talk about it!

Why DEI? Let’s talk about it!

Publisher’s Note: CUInsight is hosting a free webinar Wednesday, June 16th titled, “Unlock unconscious bias to improve your culture & member relationships”. We hope you’ll join us! Register here. Over the past year, [...]

Focusing on growth with Michael Hostetler

Focusing on growth with Michael Hostetler

Grow, baby, grow! Change is inevitable. And if you’re not growing, you just might cease to exist. Not to worry, Michael Hostetler, VP of Marketing at Crane Credit Union, joins us this week on [...]

Blowing up the silos of digital strategy with Bill Snider

Blowing up the silos of digital strategy with Bill Snider

Ah the siloed digital strategy… If you’re still clinging to this defective little dinosaur, might we suggest — just cut it out already! To help you do just that, Bill Snider, VP of Digital Marketing [...]

Sharing your vision and story unfiltered with Alina Murcar

Sharing your vision and story unfiltered with Alina Murcar

Real. Vulnerable. Unfiltered. Sounds like the start of a fantastically angsty pop song, but it’s also a stellar way to approach sharing your financial institution’s vision and story. And here to offer her [...]

All or nothing? Not anymore.

All or nothing? Not anymore.

Because most banks and credit unions are still running on legacy technology, they are more than a little reluctant to give maintenance capabilities to all employees. Why? Because when they open up access, it’s [...]

How to humanize your staff in a digital world with Katie Woods

How to humanize your staff in a digital world with Katie Woods

Relationships take work. But take away in-person interaction and digitize, well, everything, and you’ve got yourself a whole new mountain to move when it comes to winning (and keeping) the hearts of your members [...]

The power of predictive analytics with Andy Rosmeissl

The power of predictive analytics with Andy Rosmeissl

Want to predict the future? Banks and credit unions incorporating the right kind of predictive analytics can do precisely that, and the potential benefits are enormous. This week, on CRMNEXT’s Banking on Experience, Andy [...]

Being a more human leader with Mike Miller of CRMNEXT

Being a more human leader with Mike Miller of CRMNEXT

Being human. Sounds pretty basic, right? Like, back to the days of the cave-man basic. But, too often in business, the emphasis is put on everything but being human. And this week, on Banking on [...]

Everyday financial education and planning with Anders Jones

Everyday financial education and planning with Anders Jones

Let’s get fit…financially fit that is. Doctors building relationships of trust = healthier patients. And Financial Institutions building relationships of trust with customers and members = serious financial wellness. This week on CRMNEXT’s Banking [...]

The human connection

The human connection

As we blink in the sunlight of the pandemic’s aftermath, the question is: can we go back to normal? It’s a fair question, one I think we’ve all pondered at some point, [...]