A year after its launch, Zelle® is taking off and taking hold. It's one of the most successful financial product launches I've seen in my career, and speaks volumes about consumer demand for fast, easy [...]
There is no "easy button" for CECL. Adhering to the new standards will take time, effort and considerable planning, but it is possible to turn the pain of compliance into the benefit of strategy. The [...]
As the pace of change and innovation advances faster than ever, taking big ideas from concept to delivery is still fraught with friction in financial services. For entrepreneurial startups, managing compliance and breaking into established [...]
When making payments, consumers play it safe. New research from Fiserv shows security concerns are shaping how people pay, evidenced by a rapid shift in preference for chip cards. Nearly a third of consumers (32 [...]
Many banks and credit unions have traditionally viewed payments as necessary and nondifferentiating, relegating them to the back burner of transformational priorities. Persisting in this view is a potentially serious mistake, given the pace and [...]
Managing personal finances can give consumers a run for their money. New Fiserv research shows people want moving and managing money to be easier, secure and in step with the way they live – and they're [...]
Most people don't feel great about their finances. Spending, saving and making good decisions about money can be difficult, even if you're not living paycheck to paycheck. And feeling satisfied about your financial health? Sometimes [...]
How should financial institutions measure success in cash and treasury management services? Some financial institutions focus on costs, while others measure success purely by fee income from customers. But those tactics miss an important point. [...]
The passage of the European Banking Authority's Second Payment Services Directive (PSD2) has both challenged the banking community and presented a wealth of opportunities. PSD2 is first a compliance initiative, but its ultimate promise is [...]
Fierce and unconventional competitors are forcing financial institutions to step up their marketing game. What are the marketing must-haves to help your financial institution drive growth, satisfaction and income?
Businesses can accept payments in an expanding number of channels, which can lead to headaches in accounting. Being able to efficiently handle receivables in every channel helps maintain a view of funds coming in and [...]
Today's fraud challenges are emerging in real time at the hands of more sophisticated criminals. That puts financial institutions in a tough position, tasked with devoting more time and resources to ensuring security while trying [...]
Rarely do new homeowners describe their mortgage origination experience as fast, easy or convenient. That may be changing as consumers grow more comfortable with digital loan practices – and lenders reset expectations on how to deliver [...]
The latest innovations in artificial intelligence (AI) are pushing the boundaries of what's possible, what's practical and what people are coming to expect from their financial institutions. As major brands across multiple industries incorporate the [...]
As digital banking has matured, consumer behavior has shifted substantially. People now interact with their financial institutions through digital channels far more than through any other touchpoint. As the way people come to their bank [...]
