As financial technologies become more complex, credit unions must design their business and data models around the member by: Nate Wentzlaff The internet continues to send waves throughout a once calm financial services industry. [...]
“…wallets may generate substantial data that will lead to better member insights and possibly also profits.” – Kirk Drake, founder and CEO of Ongoing Operations, LLC In a highly competitive financial services industry, credit unions are [...]
by: Peter Keers Credit unions aiming to build Big Data & Analytics capabilities have a lot of decisions to make. One of the most fundamental decisions is how much source data to capture. The two [...]
by: Paul Ablack The FICO score has a long and well-established history as a key metric in the determination of credit-worthiness. The FICO score has the power to influence whether or not a person will [...]
“Alone we can do so little; together we can do so much” – Helen Keller The credit union industry (or credit union movement as it’s often referred to) is probably one of the most collaborative [...]
As digital strategies continue to proliferate throughout the credit union industry, the contact center has become essential. by: Nate Wentzlaff Calling a company about an issue can be a miserable experience. Being transferred to four [...]
by: Austin Wentzlaff It’s often easy to overlook the obvious. As a team member of OnApproach, a company that integrates all of the disparate data sources within a credit union into a single source [...]
by: Nate Wentzlaff The moment a member walks into a branch, they are inundated with the brand of the credit union. They will be greeted by staff trained a certain way, receive documents with the [...]
Credit unions are ramping up their adoption of Big Data & Analytics. The frustration with valuable business information being trapped in multiple data silos has boiled over. Projects to integrate these disparate data sources into [...]
by: Kim Carlstrom During the 2015 NACUSO Conference, Credit Union Industry Disruption and Predictive Analytics drew particular attention from those attending. It was quite clear that significant changes are coming to the credit union industry [...]
As a generation who has been raised online begins its financial journey, digital demands on financial services will begin exploding. by: Nate Wentzlaff The credit union industry is the middle of a digital revolution. As [...]
by: Paul Ablack Last week in my blog, Credit Union Industry Disruption: NACUSO 2015 – Part 1, I talked about the pending threat of Big Bang Disruption in the financial services industry and the growing prominence [...]
by: Austin Wentzlaff The promise of business intelligence and Big Data/Analytics has been around for years. Companies have been making claims that data-driven decision-making will revolutionize organizations but have failed to fully deliver. It [...]
by: Paul Ablack I had the opportunity to attend NACUSO 2015 in Orlando last week. NACUSO is a great conference to interact with other thought leaders in the credit union industry to make valuable business [...]
by: Nate Wentzlaff The credit union industry is ripe for a Big Data/Analytics harvest. All the member data is ready; it just needs effective analytics strategies to cultivate its value. In a previous blog, [...]
