As demand continues to grow, Buy Now, Pay Later presents significant opportunities for credit unions to better serve their members where they are. In this episode with Tarik Camurdes from FIS, we’re discussing what [...]
As our country fights through a global pandemic, many of your members may be trying to determine the best way to save for their current health care expenses and for any future expenses that may [...]
Credit unions are unique financial institutions, existing solely to serve their members. In a digital age, particularly in a time when in-person interactions can be out of reach, new approaches must be taken to maintain [...]
What if I told you that what you think you know about insurance, and why members don’t buy it from your credit union, is wrong? At Franklin Madison, we’ve noticed the shifts in [...]
The challenges facing credit unions continue to evolve. Disruption from the pandemic, combined with increasing compliance and reputational risks, are among the top issues keeping lenders up at night, according to the latest research from [...]
This holiday season, it’s more important than ever for credit unions to safeguard their members and themselves against fraud and scams. In our recent conversation with Ann Davidson, VP of Risk Consulting for Allied [...]
Credit unions over the course of the last few years have been navigating a combination of challenges with digital demands. A critical need for remote work capabilities, an increased demand from members to drive mobile [...]
Data and analytics tie into everything that Vermont-based NorthCountry Federal Credit Union does and the goals they want to reach for their community. Partnering with AdvantEdge Digital is one of the first steps NorthCountry has [...]
The American population is becoming increasingly multiracial. According to the 2020 Census, the White population decreased by 8.6% between 2010 and 2020.[1] And the Multiracial population—those citing more than one race— jumped [...]
Due to an increase in online shopping in 2020 and 2021, card not present fraud has grown exponentially. With more credit union staff working remote than ever before, employee fraud and business email breaches are [...]
The focus for credit unions will always be on their members, including their members’ experience. But how does this translate in an ever-changing, technology-driven landscape? I sat down recently with Upstart’s Jeff Keltner to [...]
Every credit union is looking for ways to attract more next generation (next gen) members. After all, more than half of all Americans are of Millennial age or younger,1 and the credit union system’[...]
The impact stemming from the pandemic on credit unions and auto loan servicing is ongoing. OEMs have been shut down, stimulus payments have created a surprising decrease in delinquencies as well as an uptick in [...]
Creating a web of prevention, detection, and prediction is the best defense against fraud. In some cases, it will require slight tweaks to an existing fraud strategy to prevent massive losses. In other cases, a [...]
It sounds obvious, but sometimes we have to remember that the best experience we can offer to members is truly to be there when they need us. In his closing keynote at our 2021 Innovation [...]
