CUES News Archives

The power of introverts

The power of introverts

Not everyone craves the professional spotlight. Some of us would rather stay in the background, doing good work and making strong contributions. Thankfully for introverts, there are many different ways to be heard and recognized [...]

Leadership Matters: How we build and break trust

Leadership Matters: How we build and break trust

Although many of us have had to deal at some point with a senior manager who seemed to lack morals, empathy or sincerity, the majority of organizational leaders are not compulsive liars and cheats, out [...]

Success with virtual employee onboarding

Success with virtual employee onboarding

COVID-19 has disrupted many aspects of everyday life, with one of the most notable being work environments. Financial technology providers and credit unions across the country have quickly adapted to some or all employees working [...]

Reshaping contact center roles

Reshaping contact center roles

Emerging technologies have significantly impacted member preferences and expectations of contact centers. Members have historically become frustrated when pushed to an interactive voice response unit, wanting to “zero out” to an agent as quickly as [...]

CFO Focus: Tug-of-war economy in fourth quarter

CFO Focus: Tug-of-war economy in fourth quarter

We come into the end of 2020 with historically low interest rates, historically high equities, historically tight credit markets and more serious questions than we’ve faced since World War II! The only thing that [...]

Steps for post-COVID mortgage lending success

Steps for post-COVID mortgage lending success

We are living in fast-changing times. Lenders that fail to meet the changing demands of borrowers will be ill-equipped to compete for their business. While other industries have learned to deliver high levels of customer [...]

How to manage your overflowing mortgage pipeline

How to manage your overflowing mortgage pipeline

Every mortgage boom that has hit seems to have come out of nowhere. Loan officers and the origination team quickly become overwhelmed with overflowing pipelines, so keeping them highly engaged and encouraged only lasts so [...]