Consumer expectations are rapidly changing to reflect the latest technological and cultural shifts, and it is essential for credit unions to meet members where they are today in order to compete for tomorrow. Members are [...]
During the last few years, the buzz about data analysis for financial institutions has been around predictive analytics. This trend accelerated when the country was shut down and it became increasingly necessary for cardholders to [...]
I recently worked with a credit union that had just been the victim of a phishing attack. The email looked official, and the link directed the staff to a page that was a perfect copy [...]
While the payments industry and consumer preferences continue to evolve, one trend has remained consistent: Consumers not only want, but expect, innovative digital offerings and solutions from their trusted financial partners. In fact, according to [...]
In our previous blog on direct deposit, we focused on how its value contributed to record growth in debit volumes, as well as its importance to primacy with members. While Automated Clearing House (ACH) continues [...]
It seems that every day there is another story in the news about cyberattacks, hacks and scams hitting large companies and individual users. Due to the current geopolitical situation, the U.S. Department of Homeland [...]
The past two years have seen unprecedented changes in payments. Debit has come to the forefront, with sales volume growth in 2020 (+11%) and 2021 (+19%) well outpacing the historical trend of approximately 7%. A [...]
Thank you for tuning in to episode 26 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
What started and was rapidly adopted by a subset of consumers searching for more ways to budget and improve finances, Buy Now, Pay Later (BNPL) – or installment payments – has quickly become a mainstream payments offering. [...]
Regulators and competitive pressures continue to intensify in the world of overdraft (OD). In early December 2021, the Consumer Financial Protection Bureau (CFPB) announced it would be “enhancing its supervisory and enforcement scrutiny of banks [...]
Consumer preferences and habits can be impacted by a variety of factors, one of which is age. Typically, generational cohorts have different approaches to how they live – and this includes the way that they approach [...]
Despite another pandemic-impacted holiday shopping season that was accompanied by supply chain challenges, 2021 saw another year of high-volume holiday spending. As we have now reached the time of year when consumers look at the [...]
2021 had some big news headlines. From the dynamic political environment following the election and ongoing coverage of the COVID-19 pandemic to mental health awareness at the Olympics and civilians riding into space on private [...]
The way in which consumers make purchases and interact with their credit union continues to evolve. Thanks to the COVID-19 pandemic and its effects on the economy, many consumers’ wallets and budgets have tightened. Additionally, [...]
Overdraft (OD) and non-sufficient funds (NSF) fees are once again coming under heavy scrutiny and criticism by the Consumer Financial Protection Bureau (CFPB), Congress and consumer advocates. While credit unions and banks with under $10 [...]
