4 ways to maintain your appetite for learning in 2021
Credit unions learned a lot in 2020 as the COVID-19 crisis provided a crash course in how to serve members during a pandemic. While much of that learning was done on the job and even [...]
CUES News Archives
Tech Time: Know your member
With the drastic technology-led changes transforming financial services, industry decisionmakers have good reason to be data obsessed: The competition requires it. Everyone from bulge bracket banks to fintech startups are delivering data-driven solutions over digital [...]
Five reasons you need a crisis to drive transformation
There’s a saying that a crisis is a terrible thing to waste. What it actually represents is an opportunity–and the space–for change that normally isn’t available. Here are some of the [...]
How to capture top of digital wallet
With all the ups and downs of 2020, the one consistent thing was the adoption of digital. From online shopping to contactless purchases, the banking world saw a huge spike in digital payment adoption. With [...]
Lending Perspectives: Feasting on mortgage refinance business?
The other day, I shared some thoughts with my mortgage group about how being in the business was akin to riding on a roller coaster. Sometimes it’s best enjoyed (or tolerated) by closing your [...]
How boards can overcome 5 key challenges to effectively governing innovation
Linda Hill, Ph.D., not only studies the link between what leaders do and whether their organizations can innovate time and again—she also seeks to answer the question: What does the senior management team [...]
Shine the light on Global Women’s Leadership Network
2020 started as a bright, beautiful new year, new decade and new day for the future of women. Glass ceilings were being shattered or broken rungs were being fixed (depending on which theory you support) [...]
Prepare for a long climb
In many ways, the economic impact of the COVID-19 pandemic bears little resemblance to the circumstances that produced the Great Recession of 2008-2009. Still, credit card managers can apply some lessons learned from the last [...]
Managing credit card delinquency in times of consumer angst
Economic prognosticators and financial institutions are anticipating an inevitable rise in credit card payment delinquencies and charge-offs due to the economic fallout of the COVID-19 pandemic. With no end in sight to the economic turbulence [...]
Compliance holds your passport to greater financial inclusion
COVID-19 made life extraordinarily difficult for a lot of people in ways they never anticipated. Adults that had never experienced a job loss, an inability to pay their bills, even homelessness or food insecurity, found [...]
Play to members’ hearts, not just their wallets
COVID-19 has forever changed the way we do business in nearly every industry, financial services included. In the second session of Directors & Dialogue December, hosted by CUES, finance and fintech expert Chris Skinner, chair [...]
CFO Focus: Getting a handle on how much strategic advancement you can afford
You know you need to move the business forward, but an uncertain financial future makes it tough to decide which strategic investments should be made now and which can wait. Seeking the best balance between [...]
‘Clean’ contactless cards key to pandemic-driven digital adoption surge
Very few industries have remained unaffected by COVID-19, and the payments industry is no exception. The ongoing pandemic is acting as a driver for consumer payment choices and purchasing behavior, influencing how and where we [...]
NextGen Know-How: 3 planning exercises to start 2021 strong
I had big goals for 2020. In February, I started writing my leadership book, which was going to be my main project of the year. Then COVID-19 happened in March, and I found myself at [...]
Our financial literacy efforts get an ‘F’
If America were to get a grade in personal finance, it would be an “F.” According to Forbes, “Two-thirds of American adults can’t pass a basic financial literacy test.” But more important than a [...]