The CUInsight story: A chat with Randall Smith
It’s a pretty indisputable fact that CUInsight has found a home at the heart of the credit union community. And this week on CRMNEXT’s Banking on Experience, we’re honored to have CUInsight [...]
CRMNEXT News Archives
Marketing: The forgotten arm of growth – Part 2
Last month, I wrote about how credit unions have an awesome natural lead channel given their deep roots and high visibility in the communities they serve, but how most don’t leverage that competitive advantage [...]
In their shoes: Meeting members needs on their terms with Seth Brickman
Are you speaking the love language of your members? As credit unions, you’re not serving numbers. You’re serving people. And people? Well, they tend to have a whole lot of individual preferences. Meeting [...]
DEI and your CU: Breaking down barriers with Dan Marquez
Be honest, do DEI discussions make you nervous? You’re not alone. As it happens, there’s a lot of fear around these topics. The real question is: what are you going to do about [...]
As leaders, how to focus on mental health with Brandi Stankovic
Hope you’re well… We say it without thinking. But as leaders, it’s our responsibility to make sure those words carry real weight – for ourselves and for our employees. And this week, CRMNEXT’s [...]
Where’s my cape? Finding inspiration from credit union superheroes
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, October 20th titled, Curious How Your Credit Union Can Impact Change In Your Community? These Superheroes Will Tell You How They Did It. We hope [...]
Is your lead management stuck in the past?
Financial institutions too often rely on antiquated lead management. Bring your system into the 21st century with this solution, and never lose another lead. It’s time for lead management to get a makeover. Why? [...]
Improving the tech gap = a brighter future for mortgage and lending featuring Tom Millon
We can see into the future. Ok, not really. But Tom Millon, CEO of Computershare Loan Services (CLS), has a pretty good idea of what we can expect when it comes to the future of [...]
Marketing: The forgotten arm of growth – Part 1
I have been doing marketing for well over 18 years now, and one thing that has fascinated me working with credit unions is why isn’t marketing doing more? Talk to any marketer today at [...]
Collaboration: The key to credit union success with Benjamin Hering
“Come t’gethah…right nowww” Credit unions all over are discovering the rockin’ power of more effective collaboration. And there’s perhaps none more passionate about that concept than Benjamin Hering, Director of Engagement at [...]
Survival of the CU: Adapting your member experience in a changing world
The world…oh boy, it’s changing at a pace that’s given most of us chronic whiplash. And when it comes to your credit union’s member experience, adapting quickly to meet today’s [...]
More than just talk: Creating a culture that counts
I double dog dare you…to implement a culture that actually delivers. Diving into that realm does require chutzpah — from a leader who’s willing to go where others don’t. Lucky for our listeners, [...]
Embracing a “Flawsome” culture at your FI with Nanci Wilson
Let’s just get it out there: Not all credit unions are created equal. BUT every one of them (from the smallest to the largest) has the potential to be fully “flawsome,” and that’s [...]
The “Unscripted Happy Hour” and short-term lending: A chat with Juan Fernández Ceballos
Happy hours and short-term lending… It may seem an unlikely pairing. But Juan Fernández Ceballos, President and CEO of the Credit Union Association of New Mexico and the host and creator of the “Unscripted [...]
If you build it, they will come: Financial education and DEI in today’s world with Andrea Finley
Givers of hope. Sounds epic, right? But it’s precisely what financial institutions have the potential to be if their top priorities are to listen, educate, and include. Joining us this week on CRMNEXT’s [...]