Member centricity is in every credit union’s DNA. But putting member needs at your core in a digitally accelerated world calls for new understanding and new approaches. To better understand what members want and [...]
To compete effectively with big banks and fintechs, credit unions must focus on increasing engagement with their members. This starts with finding new, innovative ways to generate a compelling member experience beyond their day-to-day banking [...]
From streaming services to meal kits, subscriptions are big business these days. According to a 2021 survey, 61 million Americans have at least one retail subscription service. Based on an average of 3.7 subscriptions [...]
The payment landscape is changing rapidly, and today’s members have more choices than ever before. Building a Primary Financial Relationship (PFR) with your members is about giving them all the tools they need to [...]
For more than 30 years, National Customer Service Week has kicked off the month of October by celebrating excellence in customer service. For CO-OP Financial Services, working with our credit union clients to deliver the [...]
In celebration of National Customer Service Week, we would like to recognize all our CO-OP employees who work with our client credit unions to deliver the exceptional service our members deserve. This week also presents [...]
Retailers are looking forward to the gift of an early and lucrative holiday shopping season this year. Credit unions should gear up now to help their members enjoy a pleasant and stress-free payment experience, whether [...]
Even as consumers express their increased comfort with digital banking, the biggest financial institutions are doubling down on branch network investments. Most recently, Chase secured its place in the record books as the first bank [...]
Effective with their April 15, 2022 releases, Visa and MasterCard will begin supporting 8-digit issuing BINs in accordance with the forthcoming migration from 6-digit to 8-digit issuer identification numbers (IINs) as announced in 2015 by [...]
When employees are engaged, companies thrive – and lack of engagement comes at a cost. Consider industry research published by TechJury, which reveals that companies with a high level of employee engagement are more profitable by [...]
As the summer winds down and cooler temperatures prevail, get ready for a busy fall payments season. Personal consumption expenditures rose by 1% in June, as businesses reopened, and consumers activated their long-delayed travel, dining [...]
Consumers’ comfort with digital payments and online shopping has grown since the beginning of the COVID-19 pandemic, a trend that has continued even as brick-and-mortar stores have begun reopening. According to Mastercard, in June 2021 [...]
Building a robust credit card portfolio is integral to credit union health and growth. Credit cards represent three out of every four loan accounts, outpacing other loan product acquisitions by nearly 56 percent.1 And [...]
As warmer weather sweeps across the country and it appears that a return to “normalcy” is more reachable than ever, people are seeking escape and looking forward to activating their long-delayed travel, vacation and entertainment [...]
This year marks CO-OP’s 40th anniversary, a milestone for all of us at the company and for the credit union movement as a whole. Since 1981 CO-OP has championed the growth of credit unions, [...]
