In today’s financial landscape of big banks and online banks, credit unions and community banks must be more innovative than ever before to remain competitive. However, “innovation” usually requires funds. If your financial institution [...]
With Thanksgiving falling six days later this year than in 2018, consumers will lose almost a full week of holiday shopping. But thanks to advance retail promotions, the buying season began much earlier this year. [...]
With Halloween upon us, there’s a chilling feeling in the air for many people—the expenses of the upcoming holiday season combined with potential unknowns that could wreak havoc on their budgets. Many rely [...]
A quick peek into what lies ahead for credit unions in 2020 reveals some formidable challenges, but also exciting opportunities for institutions that embrace change and remain focused on putting members first. By keeping an [...]
We schedule routine inspections for our cars. We protect our homes against unforeseen events. We visit the doctor and dentist regularly for checkups. And we attend parent-teacher conferences every school year. We all engage in [...]
Picture this: you’ve just been offered what looks like a fantastic contract renewal by your current vendor for credit and debit card processing, or core processing. Renewing means you’re locked in, no price [...]
Everywhere you look this month there are signs of the annual Back-to-School ritual. As school begins across the country, teachers are busy setting up classrooms and preparing the resources to help students succeed. And parents [...]
Consumer habits continue to evolve. Options for financial services have expanded well beyond what I would have ever imagined when I began my career. Today billions of dollars are invested in technology to improve the [...]
With the growing number of fintech companies entering the marketplace, traditional service providers are upping their game to improve the banking experience. As a result, consumers have a lot more choices when it comes to [...]
As a requirement of the Regulatory Flexibility Act (RFA), the Consumer Financial Protection Bureau (CFPB) recently announced its intent to review the 2009 overdraft rule. This rule requires consumers to affirmatively consent — or “opt in” — [...]
Now more than ever, ratings, likes and social recommendations play a major role in the process of selecting the products and services consumers use every day. When it relates to maintaining one’s financial well-being, [...]
Legal scrutiny against financial institutions relating to overdraft practices and disclosures is on the rise, according to industry sources. In some cases, attorneys have used websites and social media platforms to target consumers who have [...]
With some service providers, it’s easy to measure success. They perform a one-time job and collect an agreed-upon fee when the problem is solved, or the project is complete. But for third-party vendors that [...]
In January of 2020, Microsoft will no longer support Windows 7, spelling potential trouble and security issues for many ATMs still running on that software. Now is the time to take steps to upgrade equipment [...]
How many different vendors do you use to manage and maintain all of your bank or credit union’s ATM and branch equipment? And how many hours are you dedicating each week just to keep [...]
