I talk to credit union CEOs almost every day. As we approach the other side of this pandemic many have accelerated their move to digital, understanding that their members’ priorities and service expectations have shifted, [...]
As credit unions evolve to serve their members’ changing financial needs, payments are increasingly taking a critical role in the center of the member relationship. Whereas in the past, “passive” offerings like checking accounts and [...]
While many aspects of our lives slowed or were halted during the past year, one thing became faster – making payments. This is a paradigm with broad implications for your credit union. Take the growing use [...]
Digital adoption among consumers has risen dramatically during COVID-19, spurring a rise in member expectations for what it means to bank digitally. While financial institutions continue to invest in the digital member journey, credit unions [...]
There’s never been a more critical time to examine the credit union model. That’s why, once again, we’re bringing you a brand new THINK experience, transforming our industry-renowned in-person conference into a [...]
Credit unions have a unique challenge and opportunity in front of them. As COVID-19 continues to accelerate our members’ digital expectations, credit unions must embrace digital and find ways to deliver digital innovation at the [...]
It is every credit union’s goal to become the primary financial relationship for its members – the relationship that supports their daily financial needs and helps them improve their overall lifestyle. To achieve PFR status, [...]
One of my favorite aspects of working in the credit union industry is the unparalleled commitment to giving back to our communities. Perhaps nothing embodies that commitment more than the Credit Unions for Kids (CU4Kids) [...]
As a member of the CO-OP SmartGrowth Team, I’m constantly asked by our credit union clients what the future of credit and debit spending will look like after the pandemic is over. And it [...]
Can Big Data be too much of a good thing? Professional data scientists themselves have been among the first to raise concerns about ethical data use. For instance, relying solely on machine learning to interpret [...]
On the heels of Thanksgiving, CUToday.info’s Frank Diekmann reported on a concerning trend. For the second year in a row, credit unions have been rated below banks for consumer satisfaction. Even more troubling, [...]
Credit union contact centers have had quite the year. As the front line for fielding and responding to member inquiries, contact centers play an outsized role in the member experience. This year, that experience has [...]
If there’s been one constant in 2020, it is uncertainty. From an unprecedented worldwide pandemic to a crushing economic downturn and contentious presidential election, this year has thrown more curveballs than any other in [...]
Expectations are high that holiday shopping will look quite different this year. Unfortunately, this uncertainty is allowing fraudsters to take advantage of consumers already on edge during a time of unprecedented change and upheaval. Due [...]
“If payments are the path to growth; data is your roadmap,” Nish Modi (CO-OP SVP, Group Owner, Integrate Products) told credit union professionals at our recent THINK Virtual Power Lunch, entitled “A Whole New Way [...]
