The financial services industry is continuously evolving, and it is essential to optimize collections strategies to maintain liquidity and minimize risk. One of the most critical choices for credit unions is whether to use automation [...]
When it comes to paying bills, some people have a million excuses (both valid and invalid) for skirting their obligations. Unfortunately, lenders constantly deal with borrowers' excuses when it comes time to pay up. Here's [...]
The holidays brought laughter by the fireplace, warm desserts, and the joyous sounds of caroling. But lurking outside in the frigid cold, after the tree is put away and before the first credit card bill [...]
By now, most of us have leaned on an influencer’s information to make decisions on food, clothes, and even some quick-fix repairs. Hence why the word “influencer” is described as a person who can [...]
Two years ago, delinquency rates on loans in the U.S. were the lowest they’d ever been. Financial stimulus packages, student loan deferments, and suppressed spending provided plenty of budgetary breathing room for households [...]
In our modern, digital world, the financial landscape is evolving—and fast. Today’s money moves at the speed of the Internet, which means banking isn’t what it used to be. As change sweeps [...]
Overall, the financial sector appears well positioned for an economic downturn. Arguably, the predicted recession has been one of the most forecasted in economic history. As such, financial institutions have had plenty of time to [...]
Member service is no longer based on transactions. The buying experience has evolved from a model focused on purchases to one centered on a member’s experience. Nowadays, what sets you apart is the satisfaction [...]
In a vast—and largely digital—lending landscape, big banks and FinTechs often hog most of the financial glory. They’re more visible and have slick advertising that suggests they’re the best and safest [...]
Integrating technology into modern contact centers isn’t just a trend, it’s a necessity. For credit unions, leveraging tech is essential for enhancing contact center operations and improving member experiences. The right tech can [...]
In the world of credit unions, where trust and relationships are vital, member service reigns supreme. Often, your contact center is your frontline, where member questions are answered, problems are resolved, and relationships are established [...]
Maintaining a high standard of service has never been more important for financial institutions, and contact centers play a pivotal role in this ecosystem, often being the first point of contact for members. However, the [...]
Recent bank failures have cast an unfair light on smaller financial institutions. The shuttering of Silicon Valley Bank, Silvergate Bank, and Signature Bank in March 2023 left many account holders across the nation toiling over [...]
Rebates, discounts, and special financing for qualified buyers are some of the ways auto dealers are getting consumers to browse showroom floors this year. With the average age of vehicles currently on the road topping [...]
Nothing rubs credit union members the wrong way quite like hearing the “F” word. That’s right, fees. Minimum balance fees, monthly service fees, account inactivity fees, ATM fees, insufficient funds fees. Imposing too many [...]
