5 ways to increase account holder loyalty in 2019

5 ways to increase account holder loyalty in 2019

As you close the books on 2018, it’s time to hit the restart button and look forward to the year ahead. Hopefully, part of that vision includes ways to more fully engage your account [...]

Does your overdraft program spread joy?

Does your overdraft program spread joy?

This time of year offers up a special sort of chaos for many: lots of celebrating with friends and family, along with lots of spending in a short amount of time. Believe it or not, [...]

Does your overdraft program leave you open to a lawsuit?

Does your overdraft program leave you open to a lawsuit?

What’s the difference between a service-oriented, fully disclosed overdraft program that is clearly and responsibly presented to account holders … and one that is used solely to earn revenue, at all costs? In the case [...]

Case study: 5 key characteristics of a successful overdraft solution

Case study: 5 key characteristics of a successful overdraft solution

For more than 100 years, Navigant Credit Union has provided financial services to individuals and families in the Blackstone Valley area of Rhode Island. Incorporated in 1915 as “La Credit Union de Notre Dame de [...]

Does your overdraft program place value above fees?

Does your overdraft program place value above fees?

In the past few years, big banks have made it increasingly difficult for Americans to keep a basic free checking account. Consider the following: Institutions like Bank of America announced more requirements to waive their [...]