How does compliance affect customer experience?

How does compliance affect customer experience?

Perhaps now more than ever, financial institutions must understand their account holders’ needs, deliver a seamless customer experience, and operate with the utmost transparency. If there is any silver lining during this global crisis, it’[...]

The minimalist mindset in action

The minimalist mindset in action

If we’ve learned anything during the COVID-19 pandemic, it’s to re-focus on the essentials. That’s very much in line with the recent minimalism movement, so it’s not surprising that most of [...]

Exceptional service in unprecedented times

Exceptional service in unprecedented times

Amid the daily release of new information regarding COVID-19 (coronavirus), the idea of business as usual has been turned upside down. In fact, there’s not much “as usual” going on anywhere these days. As [...]

Avoid legal risk with transparency and full disclosure

Avoid legal risk with transparency and full disclosure

Legal scrutiny for community banks and credit unions has picked up recently with an increase in the number of demand letters alleging deceptive practices and excessive Overdraft/NSF fees. While recent allegations of improper fee [...]

Avoid compliance uncertainty with guidance and best practices

Avoid compliance uncertainty with guidance and best practices

On January 24, 2020, the Consumer Financial Protection Bureau issued a new policy statement designed to clarify how it will define, supervise and enforce “abusive” standards under the Dodd-Frank Act going forward. When Dodd-Frank was [...]