COVID-19 best practices for overdraft services

COVID-19 best practices for overdraft services

Given the mounting economic challenges facing many consumers since the coronavirus pandemic began, financial institutions have taken extraordinary measures to provide the services and advice necessary to help their account holders maintain financial stability. Operating [...]

COVID-19 impact & trends update on overdraft services

COVID-19 impact & trends update on overdraft services

In an effort to gain a better understanding of the impact coronavirus has had on the performance of banks and credit unions over the past several months, we evaluate a variety of metrics for our [...]

Podcast: COVID-19 impact & trends update on overdraft services

Podcast: COVID-19 impact & trends update on overdraft services

In April we provided initial takeaways for the impact of COVID-19 on overdraft services. We have learned a great deal as our team continues to work closely with clients on effective strategies to enhance recovery [...]

Podcast: How cloud-based software is improving analytics and efficiencies

Podcast: How cloud-based software is improving analytics and efficiencies

In this podcast, listen as Senior Relationship Manager, Damian Babineaux, and Systems Manager, Larry Blount, describe how JMFA is leveraging technology to provide greater value to its clients. Specifically, they will discuss how the cloud-based [...]

How does compliance affect customer experience?

How does compliance affect customer experience?

Perhaps now more than ever, financial institutions must understand their account holders’ needs, deliver a seamless customer experience, and operate with the utmost transparency. If there is any silver lining during this global crisis, it’[...]