CUES News Archives

Employee universities for credit unions of all sizes

Employee universities for credit unions of all sizes

A great feature about “employee universities” is that credit unions don’t all have to follow the same blueprint, says Holly Baumel, director of staff development at $620 million Blackhawk Community Credit Union in Janesville, [...]

Is anybody out there?

Is anybody out there?

It may be a cliché, but that doesn’t make it any less true: It is lonely at the top. A sense of isolation isn’t just an issue for newly ascendant CEOs whose relationships [...]

Success through a woman’s lens

Success through a woman’s lens

Success doesn’t look the same to everyone. Consider the story arcs of fictional characters Don Draper and Peggy Olson of the television series “Mad Men”—the ’60s drama portraying the ad men (and women) [...]

Safe use of ATMs amid COVID-19 concerns

Safe use of ATMs amid COVID-19 concerns

As credit union branches closed in response to the COVID-19 health crisis in March and April, members’ primary interaction with credit unions was occurring either via the drive-thru or the ATM. “People felt safe using [...]

Tech Time: Keep pace with evolving fraud detection

Tech Time: Keep pace with evolving fraud detection

Assessments of the effectiveness of fraud detection models need to keep pace with the maturation of the algorithms powering those tools, suggests Chris Nickerson, CEO of Lares, a business security consulting firm based in Denver. [...]

Credit unions can sell their way through this crisis

Credit unions can sell their way through this crisis

The 2020 crisis caused by COVID-19 has really thrown members and credit unions into a frazzle. The combination of restricted branch access, employees working from home, the unemployment crisis, and the uncertainty of how or [...]

Providing a seamless payments experience

Providing a seamless payments experience

For most credit union members, waiting for a replacement credit or debit card to physically arrive in the mail is a major inconvenience. Cardholders do not want to be hindered—by a lost or stolen [...]