The nation’s credit unions have been through the wringer over the past several weeks when it comes to the Paycheck Protection Program (PPP). They have had to make challenging decisions, such as whether or [...]
Historically speaking, the risk of robberies and other forms of theft is greatly increased during times of chaos. Because they are diligently working to meet an increased demand for financial services and member care – all [...]
For every shining light of humanity COVID-19 has revealed, there’s the equally glaring dark side of opportunistic crooks. Scammers delight in upheaval, and likely began strategizing their callous crimes long before the pandemic was [...]
By now, every aspect of our personal and professional life has been impacted by COVID-19 in more ways than we can count. This pandemic has changed how we all live, how our members interact with [...]
We continue to hear from credit union leaders that a chief concern among their members is the health and well-being of the credit union people who serve them. Several cooperatives have reported a large number [...]
There’s no sugar coating the fact that things are about to get real for credit union lenders. As an untold number of members ask their credit unions to follow through on CARES Act promises, [...]
During times of crisis, a broad spectrum of motivations can drive the banking public to panic about cash access. The reasons people feel compelled to pull large sums of money from their trusted financial providers [...]
The best business continuity plan (BCP) is specific, tested and continuously updated. Obviously, it’s much easier to ensure these parameters are met when you’re not in the soup of a fast-evolving pandemic, right? [...]
Among the many pieces of value credit unions bring to their local communities is the assurance that everyone can access mainstream financial services. Because credit unions’ purpose is to provide fair, dignified financial products and [...]
There isn’t a single aspect of life, work or play that hasn’t been impacted by the coronavirus pandemic. And, many believe, we are only at the beginning. The upside – the people-helping-people spirit has [...]
Compliance folks love acronyms so much we apply them to just about everything we can. And, I’m thrilled to report, it’s time to talk about another one. Say hello to GRC! Okay, so [...]
The NCUA has made no bones about how important consumer financial protection regs will be to its examiners this year. In fact, the agency is requiring its exam team to review six specific consumer financial [...]
What do you do when there’s a lull in action? You get back to the basics. That’s precisely what it appears the NCUA is recommending credit unions do with the welcome break in [...]
The internet has opened up expansive possibilities for financial services professionals. At the same time, the decades-old world wide web still feels a bit like the wild wild west. The rules of engagement are not [...]
Something’s been on my mind since joining the PolicyWorks team last summer. Coming on board as VP of Client Development, I had a strong vision for how I planned to contribute. In brief, I [...]
