Strategic planning to survive and thrive, Part 1
It’s that time of year! Credit Unions are holding planning sessions to develop the 2023 Strategic Plan. Is your plan going to ensure your credit union survives and thrives? Or is it more of [...]
Aux News Archives
Are you providing your members all that they need?
A friend of mine was on his way to Las Vegas when he realized his debit card had stopped working. He couldn’t use it for purchases or in an ATM. His credit union could [...]
It’s time for credit unions to get innovative, again
Innovation. That elusive characteristic that requires effort, determination, inspiration, and commitment. When you have it, it shows, when you don’t, you blend into the background and resemble everyone else. Innovation doesn’t come naturally—[...]
SAR narrative tips from law enforcement
The purpose of the Suspicious Activity Report (SAR) is to report known or suspected violations of law or suspicious activity observed by financial institutions. A complete, sufficient, and timely SAR can help law enforcement to [...]
Growth in a turbulent economy
In June of 2022, we finalized our findings from a nation-wide credit union executives Survey on growth—identifying where credit unions were having successes and where they were experiencing problems. We all know that COVID [...]
Board governance and the cooperative model – time for change?
We all know the number of credit unions continues to shrink and the reasons for many mergers are entertaining to say the least. Yet, we all know how the cooperative model is supposed to work, [...]
A plan to re-energize and reposition credit unions for future success: Part 2 – A plan to make it happen
Back in November of last year, I identified the idea behind a plan for the credit union industry to consider a “makeover” that would be dramatic and purposeful (maybe even radical). By way of quick [...]
The CUInsight Network podcast: Back office services – Aux (#36)
Thank you for tuning in to episode 36 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
“No surprises” is a great motto for a compliance department
If you’re responsible for regulatory compliance at your credit union, you probably often feel like Dorothy at the beginning of the Wizard Oz. Caught up in a whirlwind, unsure of what is going to [...]
CUSOs: People helping the people who help the people
What is a CUSO and why should I care? CUSOs (Credit Union Service Organizations) are corporate entities that are owned by either federally chartered, federally insured, or state-chartered credit unions—they are part of the [...]
Data analytics in a post-pandemic world
In March of 2022, we finalized our findings from a nation-wide credit union executives survey on the importance of data analytics in a “post-pandemic” world. Most experts and organizations alike believe the COVID-19 pandemic has [...]
Credit union net worth – enough already!
Have we lost our way? Have we forgotten who Net Worth belongs to? Have we forgotten about the uniqueness of the cooperative model? There is much discussion in the credit union industry about the very [...]
The agony and ecstasy of memes
A picture is worth a thousand words, but a meme is worth a thousand pictures. Hi, it’s Alicia, Certified Millennial™, here to tell you about the importance of memes in your marketing. By now, [...]
The Great Resignation’s impact on the CU industry – Is there a silver lining?
The Great Resignation is Real We have all read about or heard about it, but how many credit unions have been affected by it? And experts are now predicting there is another surge coming sometime [...]
How can small credit unions survive and thrive?
Small credit unions continue to get gobbled up. Much has been written recently about this and the ongoing decline in the number of credit unions. Credit unions with assets less than $50M decreased by 229 [...]