The future of the ATM
Happy birthday, ATM - the machines turned 50 last year - and so the question has to be: do they have a future? A lot of technology just dies. Think iPods, VCRs, in-car tape players, [...]
CULIANCE News Archives
Big data and your credit union: Black magic or salvation?
The stampede is on. Suddenly credit unions across the nation have become convinced that big data is the path to prosperity. The good news: that’s half right. The bad news of course is that [...]
Does your credit union need cardless cash access at the ATM?
Drumbeats are getting louder: a growing number of very big banks are offering customers a way to get cash from ATMs with a phone only, no plastic card needed. “Cardless access has hit a tipping [...]
Making your board ready for 21st century duty
Ask credit union governance experts what has gone wrong with credit union boards and there’s no hesitation in the answer. Everybody knows what’s wrong with them. J. Keith Hughey, a longtime governance expert, [...]
All generations now use mobile banking—but millennials want improvements!
One big, screaming takeaway from a recent survey by Javelin and the identity firm Jumio is that all generations now accept and use mobile banking. For some years we’ve heard that only Millennials embrace [...]
The 21st Century ATM
I come not to bury the ATM but to praise its new powers. Forgive me for borrowing from Shakespeare’s Mark Antony in Julius Caesar, but it’s what popped into my mind recently as [...]
Auto loans, subprime borrowers, and your credit union
Credit unions increasingly have portfolios that are heavy on auto loans. Many jumped into car loans because they looked to be an attractive way to boost revenues in a time when revenue from credit cards [...]
Should wearables be on your tech radar in 2018?
A big question for many credit unions this year is: do we need to embrace wearables such as Apple Watch? Around 2010, credit union executives saw that members demanded mobile banking. Many insisted on mobile [...]
5 New Year’s resolutions for credit union marketers
The new year is here and it’s clear that it’s a time of transformational change. New technologies, a new generation, and new competitors are joining to dramatically reshape how financial institutions reach out [...]
Finding your growth targets: How to market your credit union
Take a guess: what percentage of Americans do business with credit unions? Answer: about 25% according to Experian. That means 75% have nothing to do with credit unions. As for the 25% who do, only [...]
Is this the death of the teller?
“The reports of my death are greatly exaggerated.” That’s what Mark Twain supposedly said in response to news stories reporting his demise. That’s also exactly what I think of when I contemplate the [...]
What the public gets wrong about credit unions matters
What you don’t know about how the public perceives credit unions may come back to bite you. That’s because the public believes a lot of false facts about credit unions. And that just [...]
Sipping on success: Craft brews and credit unions
When Paul Stull, CEO of the Credit Union Association of New Mexico, saw our recent column on the scarcity of new credit union charters, he fired off a long email filled with thoughts about how [...]
The battle for new credit union charters
When there are no startups in an industry, the question has to be raised: is the sector dying? Here’s the worrisome question about the credit union movement: is the comparative lack of new charters [...]
Fight back against ATM skimmers
In just two February weeks, at least three credit unions—in widely separated parts of the nation—fell victim to ATM skimming attacks. In Maine, a criminal installed a skimmer on a Saturday, and before [...]