It's exciting to dream about the big things in life – college, a new home, retirement. Saving for those milestones? Not so much. Improving the financial experience may help change that attitude and resulting behaviors. Recently [...]
When Zelle® announced they had processed over $75 billion in person-to-person (P2P) transactions in 2017, many were caught by surprise that banks were doing that much volume in P2P transactions. And with Zelle still in [...]
Passwords are as consequential to our everyday lives as car keys. If we want to go anywhere, we need them. And losing or forgetting them can derail an entire day. Most people require only one [...]
When money moves the way consumers expect it to, they don't think about it. But when their expectations aren't met, it can turn their day upside-down and push them toward better experiences elsewhere. In the [...]
As technological advancements bring more channels, customization and convenience to financial services, new providers continue to enter the marketplace to capture consumers' attention and patronage. Member loyalty and service will always be top priorities for [...]
Consumers are growing more comfortable and confident moving money in ways that bypass traditional financial institutions. People are still using the branch, but their expectations for how and when they use their financial institutions are [...]
When Patrick Howard discusses people's expectations for how, when and where they pay their bills and engage with companies, he repeatedly invokes one word: choice. Consumers face daily time constraints, so they want convenience, speed [...]
Rising interest rates and a shortage of affordable housing could cool an otherwise hot home sales market, leading mortgage lenders to approach the coming year with caution. On top of that, lenders must keep up [...]
There's a changing tide in wealth management. Looking toward an increasingly digital future, financial institutions are emphasizing meaningful strategies that help financial advisors and investors improve workflows and simplify their lives. Moving forward means rethinking [...]
A billion dollar commercial bank stakes its differentiation on personal service, having built its business on long-term customer relationships forged by visits to branch offices, lunches at local cafes and outings on golf courses. But [...]
Once tasked with the nuts and bolts of automating analog processes, digital innovation officers are evolving with the banking industry. Standing up digital offerings, supporting emerging technologies and finding new value in products, processes and [...]
Digitally connected people expect their days to go something like this: Put on an outfit handpicked by Stitch Fix based on preferences, body type and budget. Order a few household necessities from Amazon, recommended from [...]
Despite the emergence of innovative payment platforms and technology providers, more than a third of business-to-consumer disbursement payments are still made by check. That can be an expensive and slow process, especially when there's a [...]
Community banks and credit unions have special appeal for cyber criminals. Why? Smaller financial institutions maintain large amounts of financial and personal data, but are perceived to lack the same well-fortified defenses that big banks [...]
Ask someone where they bank and they may tell you about the credit union on the corner or the megabank downtown. But ask them how they pay or get paid and they may also mention [...]
