We have all heard the saying, “An ounce of prevention is worth a pound of cure.” Still, there will be occasions when – despite everyone’s best proactive efforts – trouble arises. The ongoing war against cyber [...]
What is a credit union’s highest returning, yet often least optimized asset? If you guessed the credit card portfolio, you are correct. Consider this: Historically, credit cards easily represent among the highest yielding assets [...]
In today’s hyperconnected digital world, it can be difficult for credit unions to stay top of mind and top of wallet amongst current and potential members. It is imperative that credit unions dedicate the [...]
During one of my first computer classes, our instructor told us that the key to success and relevance in information technology is delivering the right information, in the right format, at the right time. When [...]
Each year since 1948, on the third Thursday of October, International Credit Union (ICU) Day celebrates the spirit of the global credit union movement. While there are many noteworthy milestones to celebrate this year, one [...]
Once viewed as strictly operational cost centers, today’s call centers have become accountable for revenue generation and can also contribute to the bottom line. Efforts within the call center to drive higher member satisfaction [...]
At every credit union, delivering the best member experience is a priority. It can be a challenge, given budgetary constraints and productivity considerations that limit what is possible when it comes to making every interaction [...]
In an increasingly virtual world, museums remain an important testimony to authenticity. But what happens when museums add an element of virtual reality to the scope of existing stories and artifacts? The new interactive “Impact [...]
While parents are buying school supplies and getting organized for a new year and kids are lamenting the end of summer, credit unions across the nation are busy with their own version of back-to-school. In [...]
Do you remember when you used to get a statement in the mail every month for your credit card usage? Managing your credit card had a few tried-and-true elements to it: you would review the [...]
Diamond Credit Union was founded in 1947 by eight employees of an auto parts maker. More than 70 years later, as a Pennsylvania state-chartered and federally insured credit union with over $600 million in assets, [...]
BCU is a purpose-driven organization that empowers people to discover financial freedom. At $3 billion in assets, it is the fastest-growing credit union in the past 35 years, propelled by its commitment to provide extraordinary [...]
It is no secret that more and more members are demanding a digital experience in order to accomplish tasks faster and easier, or that self-service is the future and a digital marketing strategy needs to [...]
“Limited menu, cash only!” This was a phrase heard by millions of Americans who, prior to the 2017 hurricane season, may have harbored illusions about the unfairness of disaster. Likewise, it is a phrase that [...]
Pretend for a moment that every employee of every company has an emotional commitment to the industry their employer serves. Seem implausible? Let’s restructure that thought. Imagine, instead, those same employees have an emotional [...]
