PSCU News Archives

Football and fraud prevention

Football and fraud prevention

Professional football is back! While watching the first weekend of the regular season, it occurred to me that there are strategic similarities between the fundamentals of football and fraud prevention. Great football coaches study their [...]

Unconscious bias and conscious inclusion at work

Unconscious bias and conscious inclusion at work

According to research and consulting firm Gartner, teams with high diversity and inclusion show better adaptability, work satisfaction, creativity and loyalty to their company. Diversity is incredibly important to increasing team performance, but diverse teams [...]

Buy Now, Pay Later and financial wellness

Buy Now, Pay Later and financial wellness

In today’s increasingly digital environment, it is easy to pay for almost anything, especially an online purchase, via installments. Buy Now, Pay Later (BNPL), point-of-sale installment payment plans are everywhere. If you’ve purchased [...]

Phishing-as-a-Service

Phishing-as-a-Service

Historically, becoming a successful hacker had barriers to entry, which for many years helped in the battle against cyber attackers. Not only would hackers need the knowledge and abilities to design their attacks from scratch, [...]

The risks and opportunities of crypto

The risks and opportunities of crypto

Credit unions that are considering dipping their toes into the proverbial waters of cryptocurrency services for their members must consider the risk of doing so. There are counter-party risks, regulatory risks and reputational risks, among [...]

Enhancing your disputes management strategy

Enhancing your disputes management strategy

The number of fraud and non-fraud disputes, or chargebacks, has spiked significantly in recent years, causing substantial processing delays and increased cardholder dissatisfaction. Mercator Advisory Group estimates that the number of disputes will rise to [...]

Supercharging credit card account origination

Supercharging credit card account origination

Consumer expectations are rapidly changing to reflect the latest technological and cultural shifts, and it is essential for credit unions to meet members where they are today in order to compete for tomorrow. Members are [...]

Leveraging analytics in your promotional campaigns

Leveraging analytics in your promotional campaigns

During the last few years, the buzz about data analysis for financial institutions has been around predictive analytics. This trend accelerated when the country was shut down and it became increasingly necessary for cardholders to [...]

How’s the phishing?

How’s the phishing?

I recently worked with a credit union that had just been the victim of a phishing attack. The email looked official, and the link directed the staff to a page that was a perfect copy [...]