October is Cybersecurity Awareness Month, a month dedicated to helping bring awareness to the importance of protecting yourself from online threats. This year’s theme is “See Yourself in Cyber,” reinforcing that cybersecurity is important [...]
Any new employee’s security education starts on their first day. Every organization wants their employees to be knowledgeable about a wide range of topics after training, so setting the tone from the start is [...]
Professional football is back! While watching the first weekend of the regular season, it occurred to me that there are strategic similarities between the fundamentals of football and fraud prevention. Great football coaches study their [...]
It’s that time of year when marketing teams begin reviewing how to develop the budget ask for the upcoming year. It can be a hard needle to thread, as you must consider the balance [...]
According to research and consulting firm Gartner, teams with high diversity and inclusion show better adaptability, work satisfaction, creativity and loyalty to their company. Diversity is incredibly important to increasing team performance, but diverse teams [...]
In today’s increasingly digital environment, it is easy to pay for almost anything, especially an online purchase, via installments. Buy Now, Pay Later (BNPL), point-of-sale installment payment plans are everywhere. If you’ve purchased [...]
The “Great Resignation” is one of the pandemic’s unforeseen outcomes. Demand for workers remains high, despite the best attempts of many employers to attract and retain talent. Financial institutions are not immune and are [...]
Members of Generation Z – the demographic born between 1995 and 2015 – are now beginning to more fully explore financial services for themselves. As they embrace the financial system, Gen Z, like generations before, will begin [...]
The July edition of the PSCU Payments Index finds that while overall consumer spending remained strong through June, growth in purchases continues to outpace growth in transactions, largely due to ongoing inflationary pressure. The Bureau [...]
Historically, becoming a successful hacker had barriers to entry, which for many years helped in the battle against cyber attackers. Not only would hackers need the knowledge and abilities to design their attacks from scratch, [...]
Credit unions that are considering dipping their toes into the proverbial waters of cryptocurrency services for their members must consider the risk of doing so. There are counter-party risks, regulatory risks and reputational risks, among [...]
The number of fraud and non-fraud disputes, or chargebacks, has spiked significantly in recent years, causing substantial processing delays and increased cardholder dissatisfaction. Mercator Advisory Group estimates that the number of disputes will rise to [...]
Consumer expectations are rapidly changing to reflect the latest technological and cultural shifts, and it is essential for credit unions to meet members where they are today in order to compete for tomorrow. Members are [...]
During the last few years, the buzz about data analysis for financial institutions has been around predictive analytics. This trend accelerated when the country was shut down and it became increasingly necessary for cardholders to [...]
I recently worked with a credit union that had just been the victim of a phishing attack. The email looked official, and the link directed the staff to a page that was a perfect copy [...]
