Whether you have ever personally found yourself in need of assistance from a charitable organization, there are times when people need a helping hand. While all PSCU offices actively support a variety of non-profit charitable [...]
Any company dedicated to the protection of sensitive personal and financial information knows it is becoming more and more challenging to execute each year. Aggressive employee training programs and testing on avoiding phishing attacks and [...]
“We provide great customer service.” From advertisements and website mission statements, to sales presentations and trade shows, we’ve heard this message from companies in every industry more times than we can count. But what [...]
The entire payments industry has seen a substantial increase in fraud losses over the past decade. Thanks to EMV technology, we can expect to see card present fraud dramatically decrease. That’s the good news. [...]
Providing a safe work environment used to focus more on slippery floors and air quality than safe zones and evacuation routes. Unfortunately, today’s world forces everyone to prepare for a much more dangerous and [...]
According to author and consultant Geoffrey Moore, “Without big data, you are blind and deaf and in the middle of the freeway.” While most people in our industry no doubt recognize the importance of and [...]
As EMV technology becomes more prominent and the October liability shift deadline approaches, it is increasingly important to make sure all credit unions are prepped to communicate the change to their members to minimize confusion [...]
One of my colleagues in the northeast purchases his snow blowers from a dealership. I asked him if he could get that piece of equipment cheaper from one of the super retailer stores. He said [...]
PSCU’s EMV card deployment began in 2011, supporting the movement to adopt EMV technology in the United States, when the CUSO became one of the first in the Credit Union industry to offer plastics [...]
There’s something about summertime that always reminds me of the carefree, playful, adventurous days of my youth. Whether my memories are triggered by catching a whiff of sunscreen mixed with chlorine or hearing classic [...]
With more than half a billion records of personally identifiable information (PII) stolen in 2014, the time has come for organizations to ask the question: how will you protect your information and data? The sophistication [...]
Many states in the U.S. have raised speed limits on their interstates in the past several years. 36 states now have speed limits of 70 mph or above. The “Drive 55” era vanished long [...]
The best and most accurate question that your credit union can ask to receive honest feedback about the quality of your call center’s service is also one of the simplest: "If you owned a [...]
New York City – the Big Apple, the Capital of the World – is my hometown. I grew up in Brooklyn back in the days when every kid was a free-range kid. Before I was out of [...]
Attending CUNA’s annual Governmental Affairs Conference (GAC) is always a valuable learning experience but this year’s trip gave me some unexpected insights from an unusual source: dinner at a Washington DC Chinese restaurant [...]
