This way to a Disney-level sales culture
It was the fall of 1999, and instead of starting my sophomore year in the classroom, I was spending the semester working in merchandise on the Walt Disney World College Program. At the end of [...]
It was the fall of 1999, and instead of starting my sophomore year in the classroom, I was spending the semester working in merchandise on the Walt Disney World College Program. At the end of [...]
We all know brands that stand out, tap emotional connections and build legions of raving fans. Differentiation for them seems almost effortless. They often define their category—or even create a new one. We refer [...]
In September the National Credit Union Administration issued new guidance on its updated interest rate risk supervisory framework. Interest rate risk is the risk to a financial institution that its interest-earning assets, such as loans [...]
It’s no secret that economic turbulence is impacting both borrowers’ financial lives and credit unions’ portfolios. A perfect storm has been brewing since 2020, and it’s the convergence of historically high vehicle values, [...]
Gaps in a person’s teeth are readily apparent. Closing them is a straightforward task for a good orthodontist. In contrast, gaps in the knowledge, skills and abilities of a leader, manager or individual contributor [...]
Whether you call it “The Great Resignation,” “The Great Renegotiation” or “The Great Reshuffle,” the fact is that credit unions cannot ignore how talent shortages are affecting their capacity to innovate and meet the demands [...]
It is one of the hardest experiences someone can go through and, quite frankly, one of the least talked about. It does not just affect women but men too. Miscarriage is a traumatic experience for [...]
Over the last year or so, I’ve been making predictions around the office that may be a bit of a stretch. I qualify them by saying “I could be wrong; I’m wrong all [...]
Trends credit unions should be monitoring for 2023 include “COVID spending fever,” competition, deposit pricing, tax and insurance increases on escrow, and mergers. COVID Spending Fever One factor carrying over into 2023 is what CUES [...]
The percentage of female CEOs in the credit union industry is on a positive trajectory, rising to approximately 50% in 2021 from about a third in 2017. This ratio is better than that of many [...]
In a recent podcast with psychologist and author Adam Grant, billionaire, entrepreneur and TV personality Mark Cuban proclaimed Gen Z “the greatest generation.” “They take all the ingredients into account when they’re making decisions,” [...]
The 2022 World Cup is quickly approaching, and many soccer legends are participating in their final world cup games. One of them is Lionel Messi—a soccer (or football, for those not in the U.[...]
Personality is one of the most significant determinants of leadership potential. Consequently, people with derailing personality traits should be weeded out of the leadership and promotion selection process. Unfortunately, it’s often the case that [...]
The Great Resignation—the name given to the enormous wave of workers quitting their jobs over the past three years—is still going. Don’t let the lack of media attention around the topic convince [...]
Change is constant. It’s important to understand that your members’ needs may always be changing as they enter new stages of their lives. It’s even more important that you continuously evolve and change [...]