For the last several months, workers have been quitting their jobs at or near record levels. According to the latest Job Openings and Labor Turnover Summary (JOLTS) release from the Bureau of Labor Statistics the [...]
I can’t think of a more exciting time to be part of financial services and the credit union movement specifically. The industry is undergoing one of the greatest revolutions in our history. It is [...]
In 2008, the bottom fell out of the economy. The Great Recession devastated world financial markets, the banking industry, and real estate. During this time of great economic upheaval, CUNA Mutual Group launched what would [...]
The consumer shift to digital, spurred by the pandemic, has often been characterized as meeting a need for speed and convenience. New research reveals that there are more and deeper factors affecting consumer behavior, and [...]
As we hit the 18-month mark of the pandemic, life insurance is experiencing a bit of a paradox. According to the 2021 Insurance Barometer Study from Life Happens and LIMRA: American consumers seem to understand [...]
Despite the challenges of the COVID-19 pandemic, the middle-class reports heightened confidence and optimism in their financial security and retirement prospects, according to new survey data from CUNA Mutual Group. Most of the middle-class respondents ([...]
While the economic impact of COVID-19 on individuals and families has been about as divergent as possible, most people experienced a financial awakening of one form or another. Whether it was the financial devastation of [...]
A digital strategy needs to incorporate all aspects of the member experience. It’s critical that pain points be addressed throughout all interactions, as the weakest touch point is often the one most remembered. In [...]
This past year is widely seen as the time when everyone’s lives got at least a little more digital. The importance of undergoing a “digital transformation” has been recognized for years, even by credit [...]
Credit unions promise to keep members at the center of everything they do. Yet, when it comes to innovation, living up to that promise can get a little tricky. That’s because credit unions are [...]
Here’s a fact that might surprise you: Nearly half of U.S. adults—46%—don’t have life insurance. And many don’t have accidental death and dismemberment (AD&D) protection, which can [...]
For more than a decade, the need for retirement savings and the level of focus needed on an individual’s investment plans has changed dramatically. The world around us has pivoted away from providing traditional [...]
Emotions play a huge role in shaping member experience. Emotions influence members’ desire to buy or not to buy, what they remember and share about their experiences, and, most importantly, whether they will be loyal [...]
We’ve known for some time that credit union members would prefer accessing financial services at a credit union. While more than half of members report that, only 3% of members utilize their credit unions [...]
At their core, effective insurance products and financial services must be customer-centric, benefiting both credit unions and their members. Offerings need to be easy to understand and simple to apply for and administer. Most importantly, [...]
