Leadership teams at most credit unions are seeing less contentment and satisfaction among members encountering digital banking environments that are five years behind what they get from today’s retail, travel and tech providers. Sound [...]
People across the country are quitting their jobs in record numbers. If you’re a business leader, you’ve undoubtedly had a tense moment or two wondering, “Who’s going to leave my company?” But [...]
Hitting a home run requires a lot more than luck. For a baseball team, hitting it out of the park means honing strategy and regular practice. For credit union lenders, getting a homer means fine-tuning [...]
The credit union movement is an international phenomenon. Our training to become credit union development educators and African development educators (and Angela’s to become an international CUDE and advanced African DE) reinforced in our [...]
As the financial landscape continues to intensify with new and emerging players, consumers have gained a new sense of freedom and choice when it comes to how they bank. This has made it common for [...]
$1 billion USF Federal Credit Union in Tampa, Florida, has taken a novel approach to collaboration by developing a unique, best-in-class practice for strategic planning. Rick Will, Ph.D., professor emeritus at the University of [...]
The credit union movement is founded on the principle of people helping people. This relates to how credit union professionals work to improve the financial well-being of their organizations’ members and help those members reach [...]
I was reflecting on the fact that I’ve been talking about digital banking for a decade and a half. That’s a long time. I’d claim to have fathered the phrase banking-as-a-service back [...]
Several initiatives by the Consumer Financial Protection Bureau seem poised to increase competition between credit unions and fintech companies. An effort to regulate nonbanks has gained support from credit unions. Still, the CFPB’s plan [...]
Next-gen conversational artificial intelligence has arrived, and financial institutions ranging from major banks to small community credit unions should take note of how investing in this technology can help mitigate existing problems and provide the [...]
IT security is complex, and this is particularly true for your credit union’s contact center. To demystify it, we’ve created this security best practices checklist to help strengthen credit union and member data [...]
It happens at almost every credit union sooner or later—the board and management team realize that if the organization is to continue to grow, it must purchase a new loan origination system. Picking the [...]
Much has been said about the power available to lenders and their technology partners thanks to open software architectures and modern application programming interfaces. A significant amount of our work focuses on making the most [...]
There are many ways to get your members’ attention. Whether it be from posting about an upcoming event, a lower price for a product or even a giveaway—all of these and more can boost [...]
Credit unions have long thrived by offering personalized services that build strong community bonds. Now the charter has evolved, extending those community bonds by offering the financial services and the kinds of experiences members want [...]
