You know the importance of member service. After all, credit unions exist to serve members, not shareholders. And you know how complicated it has gotten to acquire, serve and retain members due to digitization, cybersecurity [...]
The spring buds of open banking first emerged half a dozen years ago when Europe adopted a new directive for the financial sector that included making payments safer and more secure for consumers while bolstering [...]
Ask a credit union’s leadership or staff what truly sets them apart from a bank and they’ll almost always drop the “s” word: service. Go a step farther by asking them how their [...]
During a recent webinar, How to Utilize Data to Build Strong Member Relationships, my co-presenter Anne Legg of Thrive Strategic Services said something that struck me. She spoke of bringing together the “heart and the [...]
It’s Super Bowl Sunday as I write this, and it’s snowing at my home in New Hampshire. My husband has made a big batch of his famous mac and cheese, and we have [...]
As a parent, I often struggle to balance working full-time with raising three young children. My days often feel like a whirlwind of clients and workshops, and then I have to quickly shift into parenting [...]
On Jan. 1, I stepped up into the newly created role of executive vice president at my organization, $158 million Campco Credit Union, Gillette, Wyoming, which is now celebrating its 50th anniversary serving members. Starting [...]
CUES was fortunate to get to talk with Fabiana Luis-DeGuire and Diana Cervantes about some key aspects of diversity, equity and inclusion: hiring, community partnerships and promoting an inclusive culture. Luis-DeGuire is financial inclusion officer [...]
At its January meeting, the National Credit Union Administration Board approved a proposed rule with a 30-day comment period that would allow credit union service organizations the authority to work with credit unions to originate [...]
With 61% of new credit union member growth coming from multicultural consumers, building a diverse and inclusive culture is an imperative to meeting the changing needs of members. Diverse teams make stronger business decisions. If [...]
Credit unions are moving through 2021 with skewed balance sheets, asset/liability mismatches and pinched net worth after the turbulent and disruptive but survivable hurricane called 2020. The experience varied from CU to CU, from [...]
Talent development has been pivotal for a long time. That is, it has been of crucial importance to the growth and ultimate success of individuals, teams, departments and organizations. While still pivotal, effective talent development [...]
Undertaking a core conversion is no small task, and it’s a decision no credit union takes lightly. When reading about the process and talking to peers who have lived it firsthand, it quickly becomes [...]
A great leader I know once told me—and my own experience has borne out—that your people may not always do what you ask them to do, but they will almost always do what [...]
As more credit unions firm up their data analytic foundations, excitement over early wins may fuel speculation about what else is possible on the business intelligence front. What other organizational issues can be identified and [...]
