Artificial intelligence (AI) has been attracting the financial industry's attention for years. Have we reached the state of pervasive use of this transformative technology? While the answer might be no, it's probably not that far [...]
Launching a brand-new association to provide a united voice for the credit union industry represents a historic milestone for our movement. Over the past month, America’s Credit Unions Transition Board of Directors has worked [...]
Joining our host Ed Walters this week is Simon Darchis, Head of Partnerships at Finwise Bank, to discuss his trajectory in the financial services sector from Europe to the US. With this multi-cultural background in [...]
Today’s consumers judge their financial service providers based on a new definition of trust—one that goes well beyond the traditional factors of safety and security, and includes elements like capabilities, access and convenience. [...]
Your community bank or credit union strategic plan is still fairly young this time of year. There are plenty more goal posts to reach and mile markers to pass before you achieve the initiatives you [...]
Global equities climbed to a more than two-year high and the S&P 500 touched a record peak on Wednesday, as strong earnings offset jitters related to U.S. regional banks and China's markets. [...]
The Covid-19 pandemic will undoubtedly go down in history as an event that dramatically changed how — and where — the world works. Prior to 2020 banks were doing much of their businesses in branches and offices. [...]
The number one leadership initiative in any organization today is improved coaching. Coaching empowers employees, empowerment drives engagement, and engagement drives performance. At its core, coaching is about transformation. Leading distributed teams requires transforming how [...]
Credit unions must work together to amplify advocacy efforts and achieve results for the industry, America’s Credit Unions President/CEO Jim Nussle wrote to members Monday. He wrote that the unified voice of America’[...]
You can’t help but think of love with Valentine’s Day approaching. And there are plenty of fantastic love songs ... as well as many incredible ballads about lost love. Eric Carmen’s “All by [...]
If you follow me on LinkedIn, you know I talk a lot about the psychological, feel-good effect that women helping women produces. It is a ripple effect that I hope one day will be immeasurable, [...]
In the ever-evolving landscape of financial services, organizations are increasingly thrust into the forefront of innovation, compelled by mergers, partnerships, and the imperative of meeting account holder engagement requirements. This drive has led many of [...]
“Therapy speak” — or the colloquial inclusion of common psychological terms — has sparked a broad discussion on social media. At its best, “therapy speak” puts language to common challenges people face and can help to normalize [...]
The Congressional Research Service can provide a breakdown of complaints filed with the Consumer Financial Protection Bureau by congressional district, the CRS said in a new report. Members of Congress and congressional staff who want [...]
Recently, I have observed several credit unions make hiring mistakes for key executives, including CEOs. The disruption these “hasty hires” cause is palatable. In one situation, a CEO who lacked the strategic mindset the credit [...]
