Are you struggling to pay for services to meet consumer demand during the pandemic? Even before COVID-19 disrupted this year’s strategic plans, demand for more convenient banking services was on the rise. According to [...]
Given the mounting economic challenges facing many consumers since the coronavirus pandemic began, financial institutions have taken extraordinary measures to provide the services and advice necessary to help their account holders maintain financial stability. Operating [...]
After living through the financial upheavals and a general sense of uncertainty over the past eight months, consumers are feeling a bit of fright—and it isn’t because Halloween is just around the corner. [...]
In an effort to gain a better understanding of the impact coronavirus has had on the performance of banks and credit unions over the past several months, we evaluate a variety of metrics for our [...]
In April we provided initial takeaways for the impact of COVID-19 on overdraft services. We have learned a great deal as our team continues to work closely with clients on effective strategies to enhance recovery [...]
As uncertainty continues around what “business as usual” will look like post-pandemic, it’s more important than ever to have the resources and support necessary to provide effective and compliant services to help you meet [...]
In this podcast, listen as Senior Relationship Manager, Damian Babineaux, and Systems Manager, Larry Blount, describe how JMFA is leveraging technology to provide greater value to its clients. Specifically, they will discuss how the cloud-based [...]
Have you had upgrading to contactless payment cards and other digital wallet services on your wish list but haven’t made the move yet? Put those at the top of your priority list, stat. Thanks [...]
As the industry settles into a new normal—complete with unique operational challenges and service expectations—it’s more important than ever to implement tools and resources that can boost your performance results. Here are [...]
By all accounts, the impact of the coronavirus has created more of a shift in business operations, economic certainty and consumer behavior than any other challenges faced by the credit union industry since the turn [...]
In both good times and bad times, consumers expect their financial institution to safeguard their best interests. This is especially true when they are faced with expenses that exceed their balance or when they inadvertently [...]
Throughout history, unexpected events and significant milestones — from natural disasters and economic downturns to regulatory constraints and the advent of new technologies — have tested the financial services industry. Time after time, credit unions have adjusted [...]
“I get by with a little help from my friends.” Even The Beatles knew it takes a village to maintain compliance across an entire financial institution! All kidding aside, even banks and credit unions that [...]
Perhaps now more than ever, financial institutions must understand their account holders’ needs, deliver a seamless customer experience, and operate with the utmost transparency. If there is any silver lining during this global crisis, it’[...]
As a long-time professional contract negotiator, I often run into the same thought patterns with decision-makers: We’re just a small financial institution … We aren’t the top priority for our vendors ... We have all [...]
