CUES News Archives

Leadership Matters: Choosing humility

Leadership Matters: Choosing humility

I’m starting to see, more and more, why so many people shy away from conversations about diversity, equity, inclusion and belonging. They’re complicated. And confusing. And as one of my former colleagues once [...]

Creating loyalty with members of all generations

Creating loyalty with members of all generations

Credit unions face more financial service competitors than ever before and are challenged with attracting new members and retaining existing ones. But there is one way credit unions can help their members, stand apart from [...]

How to avoid identity fraud nightmares

How to avoid identity fraud nightmares

Fraud is on the rise, and the use of synthetic identities (combining different people’s stolen personal information to form false identities) has a particularly strong financial impact. According to a report by FiVerity, synthetic [...]

Simplifying and accelerating your wealth advisory business

Simplifying and accelerating your wealth advisory business

This is the second in a three-part series to help prioritize the burning issues that face credit union leaders, offering actionable tips to help grow wealth management departments.  Financial literacy has never been more important. [...]

AI sharpens focus on member needs

AI sharpens focus on member needs

Deploying technology to meet members’ needs these days—wherever they are in their financial services journey—increasingly means leaning into artificial intelligence and predictive analytics. But taking the AI bull by the horns isn’t [...]