The artificial intelligence (AI) market is growing rapidly at more than 42% annually, with recent MIT research indicating over 90% of larger enterprises are using AI to improve customer interactions. This growth and adoption will, [...]
The basic concept of decentralized financial services has been around since the beginning of the credit union movement in the early 1900s. Immigrants required loans to buy animals and farm equipment, but banks were not [...]
Once an organization has made a commitment to diversity, equity and inclusion (DEI), attention must turn to building an inclusive culture by making DEI a top priority. In doing so, it is crucial to understand [...]
It’s Monday morning. You hit the office early, logging in to your computer expecting to get a jump on the day. However, this time something is different. Your computer is slow, error messages are [...]
Diversity, equity and inclusion (DEI) is a complex movement that, in many ways, is bigger than us, and we are constantly acquiring new information that challenges our assumptions and helps guide us forward. To highlight [...]
As referenced in Part I and Part II of my blog series earlier this year, the rapidly evolving nature of cryptocurrency has led credit unions to explore its impact on the future of payments, real-time [...]
The economy continues to show signs of recovery in the past month as travel and in-person event attendance have increased following the CDC’s updated guidance for fully vaccinated individuals. Consumer comfort levels, among several [...]
The fintech market is seeing a flurry of activity for buy now, pay later (BNPL) lending options, and it is critical for financial institutions to understand the impacts. With online purchases growing exponentially, consumers are [...]
Now that U.S. consumers are coming out of their COVID-19 cocoons and the new term “revenge spending” is in motion, financial institutions may be wondering what categories they should focus on when it comes [...]
Data is a key competitive driver of success for financial institutions. You may have heard the phrase “data is the new oil.” Whereas oil used to run the world, today, data plays a pivotal role [...]
The past month has been a time of continued growth and change in the payments landscape. The number of Americans who have received a COVID-19 vaccine continues to climb and the easing of restrictions on [...]
As we come out of the COVID-19 pandemic and continue to adapt to changing economic conditions, it is difficult to predict when, or how quickly, a member’s financial picture will recover. Even after rounds [...]
Synthetic identity fraud is reported to be one of the fastest-growing types of financial crimes in the U.S., costing financial institutions billions in losses annually. To help better identify and mitigate this type of [...]
Credit unions are challenged more than ever with increased competition and changing market dynamics. To remain competitive and meet member expectations, they need powerful tools to understand and anticipate the motivations of their cardholders. As [...]
PSCU was pleased to host its second Virtual Member Forum for credit unions last week. While virtual fatigue is a challenge that many are facing in the world of events and meetings, we are thrilled [...]
