Fraudsters design their scams to get people’s attention—and later their money. Here are three things that First Line of Defense is teaching credit union staff people this summer so they can better prepare [...]
Total investments in pre-funded employee benefits programs have increased drastically as credit unions continue to navigate challenges in attracting and retaining talent amid rising benefits costs and tight labor market conditions. In 2021, total assets [...]
For many, the art of planning feels counterintuitive, as its core is not accounting-based as much as it’s a sociological experiment. We use a planning model to simulate the environment and measure the ramifications [...]
It’s an exciting time to be stepping into the CEO role at CUES, which is dedicated to developing credit union leaders. I recently returned from the 2023 World Council of Credit Unions conference, where [...]
Last month, I celebrated 15 years in business as a leadership consultant, facilitator and speaker. There have been many lessons and learnings along the way, and my life looks very different than it did 15 [...]
Fraud is on the rise, and the use of synthetic identities (combining different people’s stolen personal information to form false identities) has a particularly strong financial impact. According to a report by FiVerity, synthetic [...]
This is the second in a three-part series to help prioritize the burning issues that face credit union leaders, offering actionable tips to help grow wealth management departments. Financial literacy has never been more important. [...]
Some of my favorite conversations have been with Uber drivers, many of whom are immigrants who share their stories of what it’s like to make a life in the U.S., given the cultural [...]
All CEOs will inevitably leave their roles. As experienced professionals approach retirement age and a tight labor market persists, executive succession plans are becoming more important than ever to ensure a culture of stability and [...]
Deploying technology to meet members’ needs these days—wherever they are in their financial services journey—increasingly means leaning into artificial intelligence and predictive analytics. But taking the AI bull by the horns isn’t [...]
Having a comprehensive succession plan can help credit unions achieve their goals, mitigate leadership transition risk, maintain cultural continuity and instill confidence in the organization. Recognizing the many and significant benefits of succession planning, the [...]
Culture is a word much bantered about in organizational and talent development settings. It refers to deep-seated organizational traits rooted in the work and priorities of the organization’s founders. In contrast, climate is what [...]
Many are concerned that the next few years could be financially tough for credit unions, even if we avoid recession. Tight liquidity, escalating cost of funds, inflation-driven operating expense increases and accelerating loan losses are [...]
Credit unions are known for their personalized financial services, not just for profit. But in recent years, they’re facing the increasing cost of compliance, specifically amid shrinking budgets. With annual regulatory changes and state [...]
Recent bank failures in the United States have raised concerns with individuals and businesses alike. On March 10, 2023, Silicon Valley Bank failed after a bank run, marking it the third-largest bank failure in United [...]
