Zero Trust: A model for multi-layered cybersecurity
’m sure you have moved to a new town or started a new job at one time or another. At first, you might not have trusted everyone with open arms. Maybe you had to develop [...]
PSCU/Co-op Solutions News Archives
Understanding marketing delivery channels to provide the optimal cardholder experience
Times are changing quickly in B2C marketing for the financial industry. New approaches and terms are surfacing on a regular basis. Over the past year, the drive has been even greater as financial institutions (FIs) [...]
Defining open banking and how it will affect credit unions
Currently, there are many different definitions of open banking in our industry. Depending on the motivations of the reviewer, it can be defined as “an attempt to democratize financial data exchange by allowing access to [...]
A look at PSCU’s year-over-year transactional trend analysis through COVID-19
As we mark one year of tracking the economic impact of the COVID-19 pandemic, year-over-year debit and credit performance trends will now be influenced by the significant shifts in consumer behavior from the past 12 [...]
How to leverage journey mapping to improve the cardholder experience
Knowing where to start to improve your financial institution’s products or services can be difficult. Sometimes, the issues seem so layered that it can be challenging to see the path to progress, much less [...]
The importance of fraud text alerts for credit unions and their members
When it comes to fraud prevention, much focus is placed on the importance of rule strategies, as well as identifying and blocking fraud trends before they impact your credit union. Fraud fighters rely on the [...]
Collective intelligence: Collaborating with digital workers
In his 2004 book “The Future of Work,” Thomas Malone, renowned organizational theorist and founding director of the MIT Center for Collective Intelligence, noted that new information technologies and inexpensive communications make it possible to [...]
Five key factors that can help credit unions deliver a winning member experience strategy
If you’re attending this year’s virtual CUNA Governmental Affairs Conference (GAC) next week, one of the ways you can engage with PSCU is by checking out our “5 for 5” video in the [...]
Exploring the potential impact of cryptocurrency on debit – Part II
Part I of my exploration of cryptocurrency’s potential impact on debit and other forms of payments ended with a discussion of stablecoins, a cryptocurrency tied to a stable asset. In part II, we’ll [...]
Exploring the potential impact of cryptocurrency on debit – Part I
As credit unions explore the future of payments and real-time accessibility for their members, the question has arisen: should cryptocurrency be considered a serious part of the conversation? The industry recognizes cryptocurrency as a relatively [...]
Eye on Payments 2020: Part IV – Payments through generations
While the COVID-19 pandemic has propelled consumers of all ages to transact in new ways, there are still some notable differences in how different generations prefer to pay. Welcome to the fourth and final installment [...]
What’s your credit union’s operational (transaction) risk appetite?
When a member can’t withdraw money from an ATM, they don’t wonder whether or not the credit union has set its operational risk appetite correctly – they just want to know when they can [...]
Top five resolutions for jump-starting credit union growth in 2021
As we move into the new year, now is the time for credit unions to reflect on the significant changes and challenges of 2020, and look ahead to the new opportunities of 2021. Here’s [...]
Receive-Only: A simpler first step to real-time payments
Real-time payments (RTP) is gaining traction in the U.S. as more financial institutions (FIs) enable their Direct Deposit Accounts (DDA) for this first new payment format in over 40 years. However, at present, The [...]
Eye on Payments 2020: Part III – The drivers behind consumer payment choice
Despite the uncertainty surrounding the COVID-19 pandemic, the main drivers behind a consumer’s choice in payment method – ease of use, convenience and speed – have remained consistent since 2019, which could likely indicate long-term shifts [...]