COVID-19 has been the impetus for many changes in consumer behavior, including a migration from in-person to online purchases – a shift that has resulted in an increase in fraud disputes. One specific type of fraud, [...]
With business operations drastically changed for many credit unions throughout the past year, many are finding it challenging to adapt their marketing budget and strategy to stay relevant in the market – and to cardholders, who [...]
Amid the COVID-19 pandemic, consumers of all generations are looking for new ways to transact for everything from grocery shopping to retail purchases to dining out. In addition, with health and safety remaining top of [...]
This year has propelled credit unions to analyze everything with a new perspective. Face-to-face interactions with members, a cornerstone of the credit union business model, have been limited and may be permanently changed. Most credit [...]
2020 is the year of the unexpected — and this holiday shopping season will be no different. The pandemic has changed our world in so many ways, especially when it comes to how we shop and [...]
The past year of economic change has impacted the ways in which credit union members interact with their credit union and transact on a daily basis – and research suggests these shifts may last well into [...]
Virtually no aspect of the economy has remained untouched by COVID-19 — and the impacts continue to evolve the payments landscape at a rapid speed. The pandemic has changed our world dramatically and has been a [...]
In this real-life story, it is 2018 and Kwamaine Ford, an employee of a celebrity at the time, seemed to have the world by the tail. He traveled in famous circles and lived a glamorous [...]
With more payment options available than ever before to consumers, keeping your credit union card top of wallet can be challenging in today’s competitive landscape. A standout card can strengthen your credit union’s [...]
Real-time payments (RTP), the first new payment format in 40 years, is gaining considerable industry traction, despite being in operation just a little over two years. While RTP technology is still relatively new and the [...]
While the outlook for a robust holiday shopping season is looking bleak, especially for in-store purchases, Amazon is doing its best to capitalize on early holiday spending by launching its Prime Day shopping deals on [...]
The term “faster payments” is popping up more frequently – not just in payments-specific trade publications, but in the mainstream media as well – as discussions focus on the need to send money to consumers and businesses [...]
As cardholder spending preferences have drastically changed during the COVID-19 pandemic, flexibility is more important than ever to ensure your credit union’s loyalty programs are evolving with your members’ needs. With many saving instead [...]
Shifts in economic and member behavior have forced credit unions to alter their short- and long-term forecasting. PSCU’s Advisors Plus Consulting has identified several focus areas for credit unions as they realign their strategic [...]
As the COVID-19 pandemic continues, some credit union relief and government support programs are due to expire – and many Americans are still struggling financially. While these short-term programs have helped, the drastic disruptions in employment [...]
