One-To-One with Geezeo: Robb Gaynor

In this installment of Geezeo One-To-One, Amy Hibbard spoke with Robb Gaynor, co-founder and Chief Product Officer of Malauzai, a technology company that provides innovative mobile solutions for community financial organizations. They discussed what the bank of the future looks like and how financial institutions can leverage technology.

Geezeo: What does the bank of the future look like?

Robb:  The bank of the future, combines great underlying products (checking and loans) surrounded by advanced digital, where customers have lots of choice on how to access their banking solution.  It will be about choice and personalization. In fact, a customer may have “bought” the checking account from the Amazon Financial Marketplace BUT they will be serviced by the bank; the bank will be their provider. And they might not use Digital Banking, opting to use widely available API’s that other Fintech providers have leveraged to provide really cool solutions.  So the bank of the future will be a solid partner, aggregating solutions in both banking and fintech.

Geezeo: What do you view as the greatest hindrance in the evolution of the ‘digital bank’?

Robb:  The banker’s attitude. Only 20% of the bank and credit union executives really get digital. This is not about channels, it is about transformation. 80% of financial institutions are OK with just OK. They will go away within the next 10-15 years. Those financial institutions that embrace digital as a transformational capability will thrive.

 

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