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- by Ignite Sales

Chatbots are popular, but are they up to the task?

Financial institutions have increasingly been utilizing Chatbots over the last few years. But when the stay-at-home orders hit during the pandemic, adoption accelerated dramatically. Research from Cornerstone Advisors revealed that heading into 2020, just 4% [...]

- by Ignite Sales

Personalization: Top banking trend for 2021

Chief Product Officer and Head of Customer Experience and Digital for Chase, Allison Beer, stated in a recent article that personalization is one of the top primary trends for 2021 in banking, among automation and [...]

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