Partners Federal Credit Union brings its services to the happiest place on Earth

Animal Kingdom is one of the more remote destinations in Walt Disney World—not a place where you’d expect to find a credit union office. But Disney “Cast Members” who belong to Partners Federal Credit Union can count on regular visits from a mobile branch that rolls up to their exotic workplace.

Partners FCU launched its branch on wheels in September as a way to better serve members working across the 45 square miles of the Orlando, Fla., destination. Leaders at Walt Disney Parks and Resorts can reserve visits from the mobile branch, and its 30-day schedule is available online, says Chris Parker, chief member services officer of the $1.5 billion CU serving 126,000 members in California and Florida.

“The goal is to increase access and convenience for all members by delivering personalized service wherever they may need it,” Parker says.

The idea for the mobile branch grew out of an annual Team Innovation Lab the credit union organizes to encourage cross-functional teams on both coasts to develop and share ideas via video presentations. Out of the 20 presentations shared in the 2014 lab, the proposal for a mobile branch for which leaders around the Disney complex could schedule visits “won us all over,” says CEO and CUES member John Janclaes, CCD.


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