The light-speed advancements of technology can give us glimpses of what the future may hold for the credit union industry.
What may become part of that future is Pepper, the world’s first humanoid robot, which can read human emotions, answer member questions and promotes the products and services of the $1.2 billion Clearview Federal Credit Union. Pepper resides at the credit union’s Moon financial center — that’s Moon Township in Pennsylvania, about 16 miles northwest of Pittsburgh.
The 4-foot-tall, 62-pound Pepper has white shiny plastic skin with a round head, large dark eyes, big circular ears, a small mouth, and a 10-inch tablet on its chest. She, the gender assigned to Pepper by the Clearview staff, can move her torso, arms, hands, and head. The robot’s base is equipped with wheels allowing it to do 360s.
But Pepper can do so much more than just say ‘hi’ to members as they walk into the lobby where she lives, as Bill Snider, Clearview’s director of digital experience, explained.
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