People like billers that offer payment options (but probably still hate paying their bills)
What makes people happy with their billers? According to the Eighth Annual Fiserv Billing Household Survey, offering a variety of ways to receive and pay bills leads to greater satisfaction with billers. In particular, consumers like digital methods that provide increased security and allow them to go green, reduce clutter and manage their finances.
The Billing Household Survey found three high-priority channels increase satisfaction and customer loyalty.
1. Multiple Billing and Payment Options
The link between payment options and customer satisfaction is stronger than ever. Seventy-one percent of respondents say being offered multiple ways to pay increases their satisfaction with a biller – a 65 percent year-over-year increase. The type and size of biller doesn’t impact consumer expectations for multiple payment options. In fact, 79 percent of respondents expect local service providers to offer the same payment options as large national companies.