PODCAST: A time for leadership

During a crisis, communication makes all the difference.

Perhaps at no time is an organization’s culture more on display than during a crisis. Jayne Hitman and Paul Robert assist credit unions in shaping their cultures to shine at just these moments.

Hitman is national relationship manager for CUNA Creating Member LoyaltyTM (CML), a comprehensive development strategy with expert guidance focused on increasing employee engagement and the member experience.

Paul Robert is CEO of FI Strategies, LLC, a strategic partner for CML.

Hitman and Robert will appear regularly on the CUNA News Podcast in a new series on service culture.

 

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