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Pilot 2 Co-Pilot Podcast | Leading through uncertainty (#1)

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Pilot2CoPilot Podcast

Welcome to Pilot to Co-Pilot: A Leadership Podcast on Growth and Collaboration. We are your hosts, Antonio Neves and Jason Lindstrom, and we are so happy that you have tuned in! In our inaugural episode, Jason, CEO of Evergreen Credit Union, reflects on his experiences dealing with uncertainty, such as the unprecedented challenges brought on by the COVID-19 pandemic. As the world was suddenly turned upside down, he found himself thrust into roles that he never expected - from biologist to dad of the organization. With nearly a hundred employees looking to him for guidance, he had to quickly adapt and make tough decisions, all while dealing with his own uncertainty.

Listen in as Jason highlights the importance of staying anchored to the mission and vision, even when the ground is constantly shifting. He talks about the power of being transparent, both with his team and with others. He shares his collaborative approach, bringing in diverse perspectives and stresses the need to slow down, take a breath, and carefully weigh the pros and cons rather than rushing into hasty decisions.

Throughout our conversation, you'll note how Jason's "we" language shines through, highlighting his belief that leadership is a team effort. He shares a poignant personal story of being on the other side of a tough decision and how that experience has shaped his empathetic approach as a leader.

Despite the chaos and turbulence of the current environment, Jason remains optimistic, seeing change and evolution as the keys to progress, and his passion for serving his members and community is palpable, inspiring listeners to embrace the challenges of leadership with resilience and compassion!

-Leading when the path is unclear
-Control vs. influence
-How transparency builds trust
-Making decisions under pressure
-Why “we” language changes everything

[0:53] – Hear how Jason had to lead through uncertainty by adapting, supporting staff, and keeping operations running safely.
[3:40] – Remaining open during the COVID-19 pandemic upheld Jason’s company’s mission to serve and support community financial needs.
[6:09] – Jason believes that transparency, empathy, and humanity in leadership lead to trust, growth, and meaningful impact.
[9:31] – Making ethical, member-centric decisions sometimes means denying loans that are not in their or others’ best interest.
[12:06] – When tough personnel decisions come up, Jason weighs organizational needs while exploring solutions beyond just termination.
[14:28] – Collaborative leadership and slowing down lead to better decisions, staff buy-in, and organizational unity.
[17:58] – It’s important for leaders to avoid silos and keep communication open with staff after promotions.
[18:58] – Jason argues that big decisions require slowing down, consulting stakeholders, and balancing impact across the organization.
[21:37] – Effective leadership involves prioritizing “we” over “me” and listening to every team member’s voice.
[24:28] – Language reveals leadership culture; saying “we” signals inclusion, while “I” suggests decisions driven by ego.
[25:30] – Letting someone go is difficult, especially when they have uprooted their life for the job.
[28:11] – Jason reflects on having been laid off, admitting that it initially felt personal but that it ultimately led to better opportunities and growth.
[30:50] – Facing the former CEO years later brought closure and reaffirmed the power of empathy.
[33:32] – Jason believes that, despite external chaos, focusing on mission and community anchors us.
[36:10] – Jason highlights the importance of change, arguing that if we are not evolving for the better, we’re just drifting until our time runs out.